FrontRange announced the latest release of its HEAT Cloud IT Service Management (ITSM) solution.
The upgraded offering provides users with a streamlined user experience for improved service desk productivity and efficiency.
In addition, HEAT Cloud 2013.1 features expanded language support for FrontRange’s growing base of international customers.
HEAT Cloud 2013.1 offers a host of new capabilities including:
- New User Interface: provides a streamlined and context-based user interface for improved service analyst and self-service efficiency.
- Social Groups: provides the ability to post messages directly to specified service teams, social groups and/or user profiles.
- My Watch List: provides one-click access to recent work or accessed items to improve service management productivity.
- HEAT Cloud Connect: provides tighter integration with external applications by triggering workflow advancement when jobs are created or a specific object field is updated.
- Customizable UI: enables organizations to adjust the look and feel in alignment with a customer’s branding on Self Service and Service Analyst User Interface (UI).
- New Web Services APIs: provides the ability to populate service requests and leverage advanced search capabilities.
- Language Localization: German, Dutch and Portuguese are now supported in addition to English, French and Spanish.
- IE 10 Support: now supports the latest release of Microsoft’s Internet Explorer web browser.
“The significant improvements contained in HEAT Cloud 2013.1 deliver improved productivity, efficiency and performance that directly translates into increased ROI and cost savings for our customers,” said Kevin Smith, VP & GM of the Cloud Business Unit at FrontRange. “We are committed to providing regular, meaningful upgrades that reflect both customer feedback and changes in the market to ensure that our clients continuously receive maximum value.”
HEAT Cloud 2013.1 is now generally available.
The Latest
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
