Following a successful Pilot project for one of Europe’s largest telecommunications companies, Netuitive has been selected by the wireless giant to provide core IT analytics as part its next generation monitoring system.
The company had been experiencing persistent service management issues for key applications and lacked cross-platform visibility into application infrastructure. Plans for the next generation monitoring system are focused on improving alert accuracy while driving towards proactive performance management.
The Netuitive Pilot involved an offline data analysis of performance data related to the infrastructure supporting critical services. The analysis showed that, had it been operational, Netuitive would have warned 90 minutes ahead of their conventional monitoring on severe, performance-impacting issues.
Netuitive is now being operationalized for the company’s CRM and billing services. Initially, Netuitive will monitor approximately 1,000 servers powering the company’s CRM and billing services and will focus on geographic regions generating the greatest number of service incidents. Future plans call for Netuitive to be rolled out more broadly as part of the next generation monitoring system.
Netuitive’s patented software, powered by Behavior Learning technology, replaces human guess work with real-time, predictive analytics to help enterprises visualize, isolate and proactively address application performance issues before they impact the business.
“Netuitive is being recognized globally as large enterprises increase their emphasis on mitigating the impact of IT on revenue impacting business performance,” said Nicola Sanna, CEO of Netuitive. “We work closely with the largest banks, telcos, payment platforms, and service providers – all of whom are moving from bottoms up approaches based on monitoring tools to a top down approach leveraging powerful analytics capable of correlating IT infrastructure and business metrics for visibility previously not thought possible.”
Netuitive’s IT analytics fall squarely into Gartner’s categorization of IT Operations Analytics (ITOA).
“IT operations analytics tools enable CIOs and senior IT operations managers to monitor their business operational data and metrics. The tools are similar to a business intelligence platform that business unit managers use to drive business performance. IT operations analytics tools enable users to assess efficiency, optimize IT investments, correlate trends, and understand and maximize IT opportunities that support the business.”
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