Fox IT, a wholly owned subsidiary of 365 iT plc, announces the launch of ITSM 2.0, a new ITSM framework designed for the cloud era.

The framework, which has been developed leveraging VMware technology and expertise, bridges the gap between new technologies and current management best practices, enabling organisations to successfully transform and integrate IT service delivery into the cloud.

Fundamental shifts such as cloud computing, mobile and social networking are redefining IT, but management processes have not adapted at the same rate of change. Based upon VMware’s virtualization and cloud solutions, ITSM 2.0 has been created to provide one integrated IT Service Management framework for traditional and cloud infrastructures.

The ITSM 2.0 framework, which is free to access online at www.itsm2.com, compliments other ITSM frameworks by defining process groups and mapping them to organizational functions. In addition to providing organizational alignment and business context the ITSM 2.0 framework gives specific, comprehensive guidance which embeds technology and processes.

ITSM 2.0 maps process groups to five organizational functions (Consumer Management, Portfolio
Management, Zone Management, Private Operations Management and Public Operations Management). It does not change the importance of existing best practice and standards; the framework itself is enabled by frameworks such as ITIL and Cobit. Investments already made in best practice can be used as a foundation for adoption of ITSM 2.0.