BMC Software has developed Remedyforce for the Salesforce1 Mobile App.
With the new app, IT teams can access and resolve high priority requests and incidents remotely and quickly via dashboards within the Salesforce1 Mobile App. By accessing high priority requests and incidents via work summary dashboards in Salesforce1, IT can manage the service delivery process from anywhere thus moving more quickly to problem resolution.
The Remedyforce for Salesforce1 Mobile App also allows customers access to a range of functions from within Salesforce1 such as browsing a service catalog, submitting a helpdesk request or accessing broadcasts of IT outages. This brings value to customers since requests are filled quickly and value to the company by way of increased productivity.
The Remedyforce for Salesforce1 Mobile App will be available in the Remedyforce Summer ’14 release.
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