OTRS Group announced the beta release phase of OTRS 5, the latest version of the issue tracking software. The new release is now available and can be downloaded and tested for free.
The OTRS 5 Beta features a new responsive design that enables service desk agents and customer support agents to use it in the field on all of their mobile devices, regardless of the operating system. Service management and customer service teams will benefit from faster response times and the ability to manage incidents anywhere and anytime.
The OTRS 5 Beta offers a more flexible notification backend to notify agents about their tickets via email, and also features improved statistic handling with a new preview functionality. Designed for professional business usage, the OTRS Business Solution™ 5 will additionally offer integrated SMS distribution, a report generator, and predesigned business processes for incidents, ordering and leave requests. A stable version is planned for October 20, 2015.
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