John Lucania, Senior Sales Engineer at SmartBear, has joined the APMdigest Vendor Forum.
As Senior Sales Engineer for the SaaS monitoring platform AlertSite, Lucania works with customers every day to execute a sound monitoring strategy. His journey into recognizing performance as a critical component of user experience started at the Internet and colocation company InterNap evolving into a career in Web Application monitoring in the mid 2000 with Gomez. Now he is a leading evangelist for performance monitoring at SmartBear with industry experience spanning over seven years. Lucania has worked with hundreds of companies in defining SLA best practices and performance monitoring strategies to achieve the visibility they need to manage their external web operations. He believes a consistent web user experience is best monitored from a neutral vantage point using the same tool a user uses, a browser.
SmartBear is the choice of more than 2 million software professionals and over 25,000 organizations in 90 countries that use its products to build and deliver the world’s best software applications. The company’s user centric application management solutions support the key software delivery processes of development, testing, API readiness and application performance management across desktop, Web and mobile platforms. AlertSite, a division of SmartBear, is an industry-leading web performance monitoring solution, trusted by thousands of enterprises worldwide to monitor the end-user experience for core applications.
The Latest
Technology leaders will invest in AI-driven customer experience (CX) strategies in the year ahead as they build more dynamic, relevant and meaningful connections with their target audiences ... As AI shifts the CX paradigm from reactive to proactive, tech leaders and their teams will embrace these five AI-driven strategies that will improve customer support and cybersecurity while providing smoother, more reliable service offerings ...
We're at a critical inflection point in the data landscape. In our recent survey of executive leaders in the data space — The State of Data Observability in 2024 — we found that while 92% of organizations now consider data reliability core to their strategy, most still struggle with fundamental visibility challenges ...
From the accelerating adoption of artificial intelligence (AI) and generative AI (GenAI) to the ongoing challenges of cost optimization and security, these IT leaders are navigating a complex and rapidly evolving landscape. Here's what you should know about the top priorities shaping the year ahead ...
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...