NETSCOUT SYSTEMS announced support for Oracle and its Oracle E-Business Suite (EBS) in the nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) patented technology.

NETSCOUT‘s enterprise customers are using the capabilities of the nGeniusONE platform to prevent and rapidly remedy the performance degradation of their Oracle database-supported application services.

Oracle databases and Oracle E-Business Suite (EBS) are widely deployed in many enterprise businesses today as part of their application services portfolio and database solutions strategy. When deployed in production environments the most critical business requirement is consistently high service availability and performance. This requires that all of the constituents work flawlessly, including EBS applications, Oracle databases, physical and virtual networks, servers, service enablers and user communities. Failure to accomplish this business objective will result in excessive downtime, lost data, service degradation and more, causing delays, lost revenue, poor customer support and user irritation. nGeniusONE Oracle Service Monitors and Service Dependency map reveal all the interdependencies between the service delivery components, and help quickly identify the root cause of service issues and drastically reduce the Mean-Time-To-Repair (MTTR).

The difference between NETSCOUT’s ASI approach and others is directly tied to the analysis of the broader service environment rather than narrow focus on just the Oracle database server itself. Typical application services consist of a complex set of interconnected servers (or layers) for them to operate effectively that include Oracle as a critical part of the service. A mix of application protocols may run over a globally distributed enterprise network environment that includes load balancers, firewalls, Web servers, application servers, database servers with clustering (Real Application Clusters - RAC), and critical enabling services (such as DNS, DHCP, Active Directory/LDAP).

“Service assurance is a critical business objective for applications deployed in the production environment. Since service quality depends not only on the application itself, but also on the network, servers, databases and other infrastructure components, establishing an end-to-end, service-centric view of IT operations through a single pane of glass is vital. NETSCOUT is addressing the requirement for unified visibility with high-value problem identification, service triage and resolution. NETSCOUT’s nGeniusONE Service Assurance platform offers unified visibility and enables IT teams to efficiently research performance issues, quickly identify the root cause in order to reduce MTTR and improve the customer experience,” said Shamus McGillicuddy, Senior Analyst, Network Management at Enterprise Management Associates.

“Only NETSCOUT’s nGeniusONE platform has the ability to analyze and show the Oracle database services simultaneously with the associated application servers, enablers, and network infrastructure,” says Tom Raimondi, VP, Enterprise Business Operations at NETSCOUT. “This empowers IT teams to focus on the key metrics throughout the overall environment and quickly pinpoint the true source of the impairment impacting application service delivery.” Using the common workflows across all application tiers, the platform improves MTTK by enabling collaboration between network, application, and database teams. “This is the first of several upcoming announcements in support of critical business service assurance,” added Raimondi.

The nGeniusONE platform powered by ASI technology is solving application and network performance management problems that impact Oracle-dependent services today. NETSCOUT offers solutions on a perpetual hardware license and/or annual subscription license basis. NETSCOUT has a simplified pricing model that offers the nGeniusONE platform with application service monitors, such as Oracle, incorporated in the integrated solution at no additional charge.