InfoVista, a provider of proactive service assurance solutions, and En Pointe Technologies, a national solutions provider of information technology products and services, announced a partnership to deliver a next-generation Unified Communications & Collaboration (UC&C) offering that guarantees a high level of quality of service, performance monitoring and scalability.

InfoVista’s UC Assurance Solution has been integrated with the En Pointe Collaboration Solution (ECS), based on Cisco’s Hosted Collaboration Solution (HCS) and offered on a subscription basis, to combine traditional telephony services with instant messaging, telepresence, and audio, video and web conferencing in a seamless fully hosted offering. The solution is designed to serve the small to mid-size market (150 to 500 seats) as well as larger enterprises (1000+ seats).

According to a recent Gartner report, the continued global economic outlook is putting further pressure on IT organizations to respond to business leaders’ demands for greater visibility to show the real benefits of IT investments.

The report noted that “the bar will continue to be raised for suppliers as IT departments demand the same demonstrable performance improvements they must show to users. With growing pressure for a direct line of sight between IT investment and business results, expectations have shifted toward innovation, the creation of new business models and better risk management.”

“InfoVista will enable En Pointe to address some of the key concerns that we believe are preventing enterprises of all sizes from embracing the considerable efficiency and productivity benefits that UC&C solutions offer,” said Michael Rapp, Executive VP, Sales and Services, En Pointe Technologies. “Offering our customers a full spectrum of customized services and effectively guaranteeing a high level of performance, while also providing the scalability and reliability they demand, gives En Pointe not only a unique proposition but a clear point of differentiation in the market.”

“InfoVista’s UC service performance assurance solution gives access to the information that cloud and managed service providers need in order to deliver, manage and maintain the best possible user experience,” said Vikas Trehan, Sr. VP, Product Strategy and Alliances, InfoVista. “The solution delivers new levels of insight into UC&C service, application and infrastructure performance by bringing together proactive monitoring and real-time reporting and troubleshooting, enabling En Pointe to speed adoption amongst businesses.”