Cherwell Software's Board of Directors has appointed Craig Harper as Chief Executive Officer.
Vance Brown, Co-Founder and previously CEO, will assume a new role as the Executive Chairman of the Board, and will continue as an employee of the company, supporting Harper with business strategy and industry relations.
“During this time of Cherwell’s continuing rapid growth, there is no better person to lead the company than Craig Harper,” said Vance Brown, Cherwell Co-founder and now Chairman of the Board of Directors. “Modern IT organizations must evolve in order to support the business. Craig’s unique background and skillset provide the right combination, at exactly the right time, to lead Cherwell forward on our mission to help companies accelerate their own organizational purposes. Craig has deep service management expertise, puts customers first, and is a strong leader with a proven ability to execute and inspire. Since Craig joined Cherwell in 2014, we continue to see amazing growth driven by customers seeking an alternative to expensive and cumbersome ITSM tools. Both as President and member of Cherwell’s Board, Craig has been a key driver of our company’s growth, and I am excited for him to step into the CEO role.”
Harper joined the Cherwell Board in February 2014, and he transitioned to a full-time operational role in July 2014 as President of Cherwell, responsible for worldwide marketing, sales, services, and support. His promotion to CEO is part of the Board’s succession plan. Prior to Cherwell, Harper was Vice President of Worldwide Sales and Services at ServiceMesh. Before joining ServiceMesh in 2012, Harper served as VP of Sales and Services at ServiceNow, helping the company grow SaaS revenue from $18M to $200M between 2009 and 2012. Harper is also a fourteen-year veteran of BMC Software, working his way up the ranks from Account Manager to VP of Worldwide Solutions, Sales, and Consulting between 1995 and 2009.
“I joined Cherwell because I wanted to be part of a company that innovates, not only in service management, but in how we interact with customers—from delivering initial value to building lasting, long-term relationships. I believe Cherwell is the only company in our market that achieves balance across these core areas,” said Harper. “Vance Brown’s vision and leadership team built Cherwell into a company known for listening to customers and serving their needs. I am honored and humbled to lead and work with an amazing set of employees, customers, and partners.”
Cherwell also announced that Vance Brown, previously CEO, will assume a new role as the Executive Chairman of the Board. In his new role, Brown will continue his deep engagement with customers and service management thought leaders around the world to advance how IT can drive innovation and business success. Brown co-founded Cherwell and served as Cherwell’s CEO since inception.
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
