PagerDuty announced the availability of new integrated incident management workflow capabilities — Workflow Extensions, Live Call Routing, Response Notes and limited early access to the new PagerDuty Incident Management Platform enabling operations teams to run digital services and revenue channels at scale with high confidence.
These new capabilities debuted at PagerDuty Summit, the company’s inaugural industry conference, where thought leaders, executives, practitioners, and PagerDuty customers from premier organizations share strategies and best practices for accelerating digital transformation for businesses across every segment and industry.
“The stakes for businesses to deliver near-perfect digital experiences, which drive customer conversion and revenue, are ever increasing. Developers are emerging as the architects, builders and owners of the modern consumer experience and they need effective solutions that ensure every digital opportunity is realized,” said Jennifer Tejada, CEO, PagerDuty. “PagerDuty is committed to empowering people – from operations engineers to executives, to ensuring every customer experience is realizing brand potential, through proactive and effective incident management, surpassing traditional boundaries for delivery, innovation, and growth.”
“Building modern, agile and resilient operations environments with the right people, processes and tools has never been more challenging and critical to an organization’s success,” said Tim Armandpour, SVP of Product Development, PagerDuty. “Our integrated incident workflow capabilities and extended platform are built on years of experience, best practices and customer input, and offer full-stack visibility, making it easier for practitioners to build and fix differentiated services faster.”
PagerDuty’s enterprise-ready platform offers correlated views across all mission-critical services, helping teams to discern signal from noise across complex data streams and orchestrate the fastest and most effective path to resolution with integrated tools and workflows.
PagerDuty’s new platform features, available today, include:
- Workflow Extensions: Building on PagerDuty’s ecosystem of over 175 native integrations, organizations can now configure operational workflows between PagerDuty and other 3rd party services. The bi-directional flow of information helps provide consistent information across teams and services for faster incident resolution. Workflow Extensions is available to all Pagerduty customers.
- Live Call Routing: Available to PagerDuty’s enterprise-edition customers, Live Call Routing allows anyone inside the organization to directly reach the operations team to report a problem by simply calling a number. Calls get routed via the same on-call schedules and escalation policies in place, and the ability to report incidents in real-time helps restore services faster.
- Response Notes: Available to all PagerDuty customers, this capability ensures that all relevant contextual and human generated data around incidents are captured and time stamped, creating a clear timeline of the actions taken and the people involved. Response Notes delivers clear visibility on the current status of incidents, a historical record for postmortems, resulting in a reduction of future resolution times.
- Early Access to New Platform Capabilities: Select customers will gain early access to new platform capabilities showcased during the PagerDuty Summit conference, including event suppression, pattern recognition and advance analytics wrapped into a single console.
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