Nexthink announced a partnership with Yorizon, a provider of fully integrated survey and reporting solutions, headquartered in the Netherlands.
Yorizon is an independent company with more than 20 years of experience, specializing in IT satisfaction surveys, reporting and benchmarking. The company caters for organizations of all sizes, including small to medium sized enterprises that are striving to measure and appraise the performance of their IT services. Yorizon’s customers span a wide range of industry sectors and include both for profit and non-profit organizations.
With Happiness in IT as its central paradigm, Yorizon’s approach is aimed at highlighting the accomplishments of IT services while simultaneously helping companies improve the overall IT satisfaction of employees. It does this through tools that measure the perception and expectation of end-users, calculating an Overall IT Happiness Score and benchmark. Surveys can be customized or predefined on best practice topics that measure user satisfaction.
Nexthink provides real-time analytics on the entire IT estate and endpoints from the end-user perspective. All important end-user related events such as changes in the IT infrastructure, application usage, bandwidth, error messages and potential security risks are recorded and visualized from the end-user perspective. Nexthink’s feedback module meanwhile, enables the collection of real-time feedback about users’ perceived experiences with business applications and services, providing detailed insight into IT performance.
“We were looking for a proven end-user experience management tool built for the enterprise that would complement our services,” said Cees-Pieter den Hartog, Co-Founder and Managing Director of Yorizon. “Nexthink links perception-based IT end-user satisfaction measurements with fact-based IT performance insights. This provides a powerful combination of IT Happiness end-user feedback programs hand-in-hand with real time end-user analytics. Nexthink has champion-in-its-niche software that will help our customers monitor IT performance to further increase end-user IT Happiness.”
Bob Moore, VP Northern Europe at Nexthink said: “In a digital workplace end-user IT satisfaction contributes enormously to employee productivity, and in turn to the success of the business. Today’s partnership combines Yorizon’s expertise in IT Happiness with Nexthink’s real-time analytics. The combined insight enables IT managers to make effective service quality improvements as well as instruct future investments in IT. For Nexthink the partnership with Yorizon is a natural fit and we look forward to spreading more IT happiness through the effective tool of end-user feedback.”
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
