BMC Software announced the availability of its new non-intrusive, real-time, real-user application performance management-as-a-service (APMaaS) solution for cloud applications, BMC End User Experience Management OnDemand.
The solution measures and monitors individual user performance, errors and availability of web applications and provides a more accurate and actionable approach to service-level assurance for the cloud.
With increased demands for media-rich applications online, businesses are increasingly leveraging cloud applications to deliver rapid solutions. Because performance experienced by the customer is so critical to the success of these cloud applications, businesses need real-time visibility into the real user performance of these applications. Plus, this has to be maintained without limiting the ability of IT to leverage different cloud platforms and acceleration solutions to ensure optimal performance for the customer.
As a result, IT must maintain visibility regardless of how the cloud application is delivered. Furthermore, when there is a performance challenge with one of these cloud applications, businesses need root cause information in order to figure out if there is an issue with the page or application design or if the application needs to be accelerated to remain competitive.
Through BMC’s partnership with Akamai, the BMC End User Experience Management OnDemand solution provides native support for the Akamai Intelligent Platform, giving enterprises performance management visibility and detailed service level metrics for applications accelerated by the Akamai Intelligent Platform.
“We are establishing a new standard for SLA management based on accurate, actionable, ‘real-time, real-user’ data,” said Ali Hedayati, vice president and general manager, application management, BMC. “Enterprise customers with business-critical applications can look forward to increasing productivity and decreasing system slowdowns or down times, ultimately boosting customer satisfaction.”
The offering is in limited availability today with general availability expected in the second half of 2012.
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