OpsGenie announced the release of its new Managed Service Provider (MSP) solution to allow MSPs to extend sophisticated incident response management services to their customers.
OpsGenie is an incident response management platform, and the new solution introduces a plan that offers OpsGenie to MSP customers as a free service.
The solution synchronizes alerts between MSPs and their customer accounts, enabling seamless collaboration without compromising data privacy or control over workflows. It keeps everyone updated on incidents: MSPs can forward alerts to their customers, and OpsGenie routes information about customer responses and actions back to the MSP. The solution also lets MSP customers escalate alerts to their MSP -- either automatically or manually. Alert updates keep customers informed about progress made by their MSP.
“Our new MSP plan comes at an exciting time for the industry,” said OpsGenie CEO, Berkay Mollamustafaoglu. “We can now help our MSP customers communicate even more effectively with their customers while providing them with a sophisticated incident management service at no extra cost. This solution is a major advance on our road map for delivering new products and capabilities to help our customers simplify how they handle the increasingly complex operational challenges they face.”
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