Opsview announced new bi-directional native ServiceNow integration for Opsview Monitor.
The new integration with ServiceNow provides an easy, out-of-the-box configuration which allows notifications from Opsview Monitor to be opened automatically as ServiceNow incidents. The incidents may be auto-resolved or closed based on host/service status, with easy control and management using the Opsview Monitor user interface.
With new native support for the SaaS IT incident management system ServiceNow, Opsview Monitor delivers integrated ticketing, remediation and auto-resolution, simplifying operational processes while improving cross-department insight and action. The bi-directional integration is fully embedded into Opsview Monitor 6.1 and doesn’t require separate installation of the Service Desk Connector software module to install. Key features include:
- Predefined notifications for ServiceNow for easy, out-of-the-box configuration
- Options for variable configuration with support for manual notification scripting when pointing to separate ServiceNow instances
- Dynamic support for multiple incident types and values
Once Opsview Monitor notifications have been integrated with ServiceNow, all ServiceNow incident management options are supported including logging incidents in the instance by sending email, classifying incidents by impact and urgency to prioritize work and assigning incidents to appropriate groups for quick resolution. Incidents can also be escalated as necessary, generate automated incident resolution notifications, and be included in comprehensive reporting to monitor, track and analyze services levels and improvements.
Quote
“ServiceNow is among the most popular IT service management solutions on the market,” said Scott Heyhoe, VP Product Management, Opsview. “By offering bi-directional native integration between ServiceNow and Opsview Monitor we are able to empower our mutual users with the integrated, automated service management experience they need to unlock greater productivity and operational performance.”
Bi-directional native integration for ServiceNow is available now to users of Opsview Monitor 6.1.
The Latest
We're at a critical inflection point in the data landscape. In our recent survey of executive leaders in the data space — The State of Data Observability in 2024 — we found that while 92% of organizations now consider data reliability core to their strategy, most still struggle with fundamental visibility challenges ...
From the accelerating adoption of artificial intelligence (AI) and generative AI (GenAI) to the ongoing challenges of cost optimization and security, these IT leaders are navigating a complex and rapidly evolving landscape. Here's what you should know about the top priorities shaping the year ahead ...
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
