Optanix released a mobile app for the Optanix Platform.
Available for iOS and Android smart devices, the app harnesses the power of the Optanix Platform and the new capabilities of release 5.4, which became generally available today. In addition to the new mobile app, release 5.4 adds significant performance and usability enhancements, security updates and new features to the Optanix Platform.
Kelly Ronan, Optanix Senior VP, Product Management, said: “IT teams are frequently mobile during and after the workday, and the app provides them with anytime, anywhere visibility into their IT infrastructure and performance. It enables them to see the whole picture, to focus on what matters, and to actively remediate issues while on the go, ensuring a predictable IT service delivery infrastructure with positive outcomes.”
The mobile app brings the management capabilities of the Optanix Platform to smart devices, providing untethered, on-the-go visibility into IT service levels and incidents in a safe and secure environment.
Users and administrators can conveniently open, update, monitor and search cases, as well as receive notifications, just as desktop users do.
The app features key functions of the Optanix Platform, including the Case List, Incident Dashboard, Device List and Status Table. Other features of the app include voice recognition and text to speech capabilities to support hands-free usage.
The mobile app enables the following:
- More timely response and management of issues – thereby reducing Mean Time to Repair (MTTR) and business impact
- Increased visibility to the status of environments supported by Optanix ITMaaS, and the efforts that the Optanix Support Center is taking to maintain the network
- Efficient and reliable delivery of remote support in and out of normal business hours
- Improved collaboration and organizational responsiveness to minimize service impact
Optanix Platform Release 5.4 provides enhancements that enable user and administrator efficiency. Highlights include:
- Support for the Optanix Mobile App
- A redesign of the platform’s performance management capabilities for improved efficiency and expanded scalability
- A GUI-based tool that ingests Cisco Unified Contact Center ICM scripts, and makes them available for users to view and navigate
- An operating system upgrade that enables new security features and functionality
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
