OTRS, a provider of open source Help Desk and ITIL V3 compliant IT Service Management (ITSM) solutions, announced the immediate availability of OTRS Cloud Editions for OTRS Help Desk and OTRS ITSM.

The new editions are tailored Software-as-a-Service packages for implementation, management and administration saving thousands of dollars per year.

OTRS Cloud Editions are a bundled mix of best-practice consulting, a fully managed OTRS system in the Cloud and an application administration service.

Core benefits of an OTRS Cloud Edition:

- Rapid implementation
- Low monthly service fee
- Scalability and highly integrative
- Exclusive access to powerful OTRS Feature Add-ons
- Flexible export of all data and the OTRS configuration with Pack & Go
- OTRS Application Administrations service (only available with Cloud Editions).

"The edition packages reflect years of experience from thousands of implementation projects and are designed to allow service organizations to set up their ready to go Help Desk and ITSM solution in the shortest possible time for productive use," says Werner Siebecke, VP Global Managed Services at OTRS. "The OTRS Cloud Editions allow more: with a new and exclusive application administration service we provide our OTRS Cloud Edition customers with more flexibility to focus on the essential -- their customers. For us, this is real Software-as-a-Service."