PagerDuty announced a significant new set of capabilities designed around the major incident resolution lifecycle, to help organizations evolve the digital operations of their business.

Encompassing the full lifecycle from event management through incident response and learning, the new product workflows enable developers, IT and business teams to boost their operational maturity, resulting in improved productivity, faster time to resolution, more time for innovation and higher quality experiences for their customers. PagerDuty’s modern incident resolution lifecycle now includes: PagerDuty Postmortems, Incident Priority and Custom Incident Actions, among other new capabilities.

“The way organizations detect, respond to, resolve, learn from and prevent operational issues is paramount to customer and business success in today’s instant gratification world. Organizations must embrace an integrated approach to automated detection, event management and incident resolution to increase not only customer value and trust, but also employee engagement, visibility, learning and productivity,” said Jennifer Tejada, CEO, PagerDuty. “With PagerDuty’s new Incident Resolution Management solutions that automate much of the modern incident resolution lifecycle, IT leaders and DevOps teams are empowered to proactively address and prevent unexpected, customer-impacting issues faster across applications, services and networks with new and traditional architectures and data models. These solutions are central to achieving the innovation velocity essential to being competitive in the digital world.”

PagerDuty’s new major incident resolution lifecycle spans event management features, incident prioritization, postmortem tools, and more, empowering organizations to:

- Drive faster resolution with the right context and powerful automation. Teams can now simplify and automate the incident resolution lifecycle by seamlessly integrating event management at scale and incident response workflows, removing the burdens of administrative mechanics. With the new Incident Priority feature it is easy to classify major incidents which require a more highly specialized and coordinated response process. And when any type of issue occurs, Custom Incident Actions provide rich in-app extensibility to streamline resolution by automating desired tasks or remediations directly within the incident.

- Accelerate learning to be prepared for the next problem. Best-in-class incident management process calls for a postmortem for every major incident. With PagerDuty Postmortems, IT teams can now gain a better understanding of how to prevent future incidents by streamlining and automating the postmortem process, institutionalizing a learning culture to improve both systems and every stage of the incident resolution.

- Maximize individual effectiveness while ensuring consistency with existing processes. With first-class extensibility to other tools used by the enterprise, PagerDuty drives automatable processes built on DevOps best practices that allow IT teams to focus on higher value parts of incident response. Among other capabilities, the new Atlassian JIRA Software extension and updated ServiceNow integration help customers centralize information without limiting how people work, breaking down silos between processes and data.

PagerDuty’s new incident resolution lifecycle capabilities are now generally available.