PagerDuty announced PagerDuty Event Intelligence, a new product that builds on its market-leading digital operations management platform.
Event Intelligence analyzes both incoming digital signals and human response patterns (such as when and how alerts are resolved by responders) and uses automation to identify issues quickly, enabling teams to take action on critical software issues and opportunities.
Event Intelligence is designed for teams across the enterprise responsible for software, infrastructure, security, customer support and marketing. By automating real-time analysis with machine learning, Event Intelligence helps companies improve customer experiences, increase productivity, reduce risk (e.g., OpEx overruns) and create more time for innovation.
Event Intelligence also improves the lives of responders by reducing noise, automating painful manual activities, and delivering full context of digital issues in real time to speed resolution.
According to PagerDuty data over the past three years, there has been a 300 percent increase in digital signals per user. Customers using Event Intelligence experience a 98 percent reduction in noise.
PagerDuty currently integrates out of the box with an ecosystem of over 250 solutions for monitoring, ticketing, threat detection and more. The platform for action offers open APIs that allow teams to integrate signals and services from all critical sources.
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