PagerDuty has launched its enterprise plan for Incident Management, an enterprise-grade solution that unites PagerDuty’s incident management product with the power of Jeli’s capabilities into a single end-to-end offering.

PagerDuty Incident Management is a product within the PagerDuty Operations Cloud, which combines AIOps, Automation, Customer Service Operations, Incident Management and PagerDuty Copilot in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams.

“When engaged in a major incident, CIOs want the contributing factors identified, the incident resolved expediently and learning institutionalized so the incident doesn’t repeat itself in the future,” said Jeff Hausman, chief product development officer at PagerDuty. “With PagerDuty Incident Management, automating the major incident process ensures both better operational efficiencies and greater resilience, helping teams to achieve operational excellence.”

The PagerDuty Operations Cloud solves the biggest problems facing the modern digital enterprise, including:

- Mitigating revenue and reputational risk with guided remediation, continuous learning and built-in accountability to ensure that SLAs are met.

- Streamlining processes for faster resolution with automated workflows seamlessly coordinating proactive communication and response orchestration throughout the incident lifecycle.

- Consolidating, simplifying and reducing cost with response coordination via Slack or Microsoft Teams, post-incident reviews and status pages on a unified platform with enterprise-level configuration and flexibility. Customers can avoid the unnecessary overhead associated with disparate tools by consolidating to a single solution that covers the entire incident lifecycle.