ServiceNow unveiled the Now Platform Quebec release.
This latest version of the Now Platform features expanded native AI capabilities and new low‑code app development tools, empowering customers to innovate quickly, realize fast time‑to‑value, improve productivity and deliver great experiences.
With companies radically changing the way they operate and accelerating digital transformation, the Now Platform is enabling the digital speed, agility and resilience every business needs to create the future of work.
"In today’s challenging environment, organizations worldwide are pivoting fast, adopting new, distributed models of working and creating new workflow‑enabled ways of operating with more agile, resilient, digital enterprise value chains," said Chirantan "CJ" Desai, CPO at ServiceNow. "Customers are relying on ServiceNow's Now Platform to deliver enterprise digital workflows, create new business models, enhance productivity and enable great customer and employee experiences in any operating environment. This newest version of the Now Platform further enhances the must‑have enterprise digital tools customers need today."
The Now Platform Quebec release allows organizations to enhance productivity with powerful, new, native AI capabilities.
In addition to the need to innovate fast and deploy quickly at scale, customers need to deliver enterprise‑wide, consumer grade digital tools that enhance productivity for more distributed workforces.
New capabilities to enhance productivity include:
- ITOM Predictive AIOps predicts issues before they become problems and helps organizations automate resolutions.
- Virtual Agent enhancements accelerate time to value with guided setup and topic recommendations and speed incident resolution with end‑to‑end AI‑powered conversational experiences.
- AI Search delivers a consumer‑grade search experience for employees and customers, giving people the personalized, relevant, and actionable information they need right from their search window in service portals, on mobile, and Virtual Agent.
These new capabilities represent the AI functionality acquired with Loom Systems and Attivio, which have been incorporated in the Quebec release. The Now Platform Quebec release keeps work flowing with advanced AIOps capabilities and gives customers deeper insights into their digital operations to minimize and fix incidents before they become issues, delivering consumer‑grade AI‑driven experiences that harness personalized insights to help organizations work smarter and faster.
The Now Platform Quebec release is generally available now.
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