ServiceNow announced the immediate availability of its June11 release introducing more social IT, a new runbook automation process pack for Amazon EC2 cloud, more updates to ServiceNow IT service management (ITSM) platform services, and two completely new applications.
The June11 release builds on the concept of IT 3.0 introduced in the ServiceNow Winter 2011 release. The ServiceNow vision for IT 3.0 delivers technology that is more practical and people centric to make evolved IT process possible. IT 3.0 is familiar usability, cloud services and social IT, bringing together technology, process and people to transform IT. The ServiceNow June11 release helps customers take another big step toward IT 3.0.
The June11 release extends ServiceNow Live (initially released in February) to allow for groups, follows, and tagging. The stream of actionable information in ServiceNow Live forms a living and breathing knowledge source that moves at the speed of the people using it. This knowledge collective can be shared, searched, tagged, grouped, subscribed, liked and linked as individual users personalize information to work for them. ServiceNow Live also creates an invaluable source of data allowing IT to track, analyze and act upon trending issues and topics.
The June11 release also delivers UI11 as a new user experience, and a new IT search engine for faster, more scalable and configurable IT search. UI11 simplifies the ServiceNow user experience by accommodating more information within the browser while making the information that matters most to the user immediately available. UI11 introduces flexible panes within the browser in addition to sidebar bookmarks and "flyout" functionality for services like ServiceNow Chat.
The June11 release continues to build on the core ServiceNow ITSM foundation and includes improvements to change management risk assessment and to the service level agreement management engine. New change management risk assessment surveys based on configuration item data and relationships in the ServiceNow CMDB help change managers and change advisory boards more accurately gauge change risk. Survey results are included in change records for a clear audit trail.
Meanwhile, SLA management enhancements allow customers to further customize and extend SLA logic without impacting other IT management processes.
As part of the June11 release, the following components of the ServiceNow platform have been significantly enhanced:
* IT Governance, Risk and Compliance (IT-GRC): create policy maps and track audit observations.
* Runbook Automation Process Pack for Amazon EC2: adds to current IT automation capabilities for VMWare and PowerShell.
* BSM maps, ODBC performance, list editor navigation, planned task simplification, workflow, condition builder, additional integration capabilities, and more.
ServiceNow offers a simple-yet-flexible subscription model with volume discounts available. ServiceNow has delivered three major releases per year for more than five years to provide customers with the leading SaaS for IT. Thousands of ServiceNow customer instances were seamlessly updated with the June11 release on June 3, 2011. Through the release update, customer customizations and configurations were preserved and service availability remained uninterrupted.
The Latest
Monitoring your cloud infrastructure on Microsoft Azure is crucial for maintaining its optimal functioning ... In this blog, we will discuss the key aspects you need to consider when selecting the right Azure monitoring software for your business ...
All eyes are on the value AI can provide to enterprises. Whether it's simplifying the lives of developers, more accurately forecasting business decisions, or empowering teams to do more with less, AI has already become deeply integrated into businesses. However, it's still early to evaluate its impact using traditional methods. Here's how engineering and IT leaders can make educated decisions despite the ambiguity ...
2024 is the year of AI adoption on the mainframe, according to the State of Mainframe Modernization Survey from Kyndryl ...
When employees encounter tech friction or feel frustrated with the tools they are asked to use, they will find a workaround. In fact, one in two office workers admit to using personal devices to log into work networks, with 32% of them revealing their employers are unaware of this practice, according to Securing the Digital Employee Experience ...
In today's high-stakes race to deliver innovative products without disruptions, the importance of feature management and experimentation has never been more clear. But what strategies are driving success, and which tools are truly moving the needle? ...
The demand for real-time AI capabilities is pushing data scientists to develop and manage infrastructure that can handle massive volumes of data in motion. This includes streaming data pipelines, edge computing, scalable cloud architecture, and data quality and governance. These new responsibilities require data scientists to expand their skill sets significantly ...
As the digital landscape constantly evolves, it's critical for businesses to stay ahead, especially when it comes to operating systems updates. A recent ControlUp study revealed that 82% of enterprise Windows endpoint devices have yet to migrate to Windows 11. With Microsoft's cutoff date on October 14, 2025, for Windows 10 support fast approaching, the urgency cannot be overstated ...
In Part 1 of this two-part series, I defined multi-CDN and explored how and why this approach is used by streaming services, e-commerce platforms, gaming companies and global enterprises for fast and reliable content delivery ... Now, in Part 2 of the series, I'll explore one of the biggest challenges of multi-CDN: observability.
CDNs consist of geographically distributed data centers with servers that cache and serve content close to end users to reduce latency and improve load times. Each data center is strategically placed so that digital signals can rapidly travel from one "point of presence" to the next, getting the digital signal to the viewer as fast as possible ... Multi-CDN refers to the strategy of utilizing multiple CDNs to deliver digital content across the internet ...
