SolarWinds announced new improvements to its web-based IT help desk and asset management solution, SolarWinds Web Help Desk.
SolarWinds Web Help Desk streamlines dynamic help desk ticketing through each request's life cycle, helping to simplify and automate complex help desk environments.
Now with automatic asset discovery, IT pros can keep IT inventory current by scheduling automated discovery of all hardware and software assets and information including hostname, model, serial number, logged-in user, operating system, hard drive, memory, and installed software.
In addition, SolarWinds Web Help Desk now supports integration with SolarWinds network and systems management software including SolarWinds Network Performance Monitor, SolarWinds Server & Application Monitor and SolarWinds Network Configuration Manager.
This new SolarWinds integration feature allows IT pros to import asset information populated by SolarWinds' software into SolarWinds Web Help Desk, and convert and configure network device, server and critical application performance alerts directly into trouble tickets in SolarWinds Web Help Desk.
SolarWinds Web Help Desk Highlights:
-Automated ticketing
- Automatically converts service request emails into trouble tickets
- Leverages help desk integration with SolarWinds systems and network monitoring tools to convert alerts directly to service tickets
- Leverages flexible and dynamic business rules to allow unlimited routing and ticket update automation
- Saves time by automating ticket creation for common and repetitive service requests
- Simplifies ticket management with graphical and intuitive Ticketing Dashboard
- Leverages the advantage of Dynamic Ticket Forms for clients to create IT tickets
- Imports service tickets from old, legacy systems
- Includes knowledge base management for end user self-service issue resolution
- Asset management
- Manages hardware and software assets with a built-in asset discovery engine
- Builds parent-child relationships between assets to simplify incident and problem management
- Links service tickets to asset details for effective ticketing and asset management
Related Links:
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
