SunView Software announced SunView ChangeGear 5.0 for MSPs (Managed Services Providers).

SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions quick to deploy, easy-to-use and cost less to maintain. Built from the ground up using an open and modern application architecture, SunView ChangeGear 5.0 provides MSPs with a proven ITSM platform for automating processes and establishing best of class customer communications critical for staying competitive in today’s market.

ChangeGear 5.0 enables MSPs to help their customers increase efficiencies by delivering built-in ITIL service workflows for critical service management processes such as Incident and Problem Management, Change and Release Management, Service Asset and Configuration Management, and Self-Service and Request Fulfillment.

Key Product Features in ChangeGear 5.0 for MSPs:

- Asset Discovery & Configuration Management – Enables the documentation and management of customer assets to achieve optimum performance and up-time. Automated discovery enables quick assessment of potential client’s infrastructure and keeps you current on existing customer add, move, and deletes.

- Service Desk – Automates incident management, problem management, knowledge management, and request fulfillment for customers. Keeps IT service teams focused on the right tasks based on SLAs.

- Service Catalog - Deliver your customers a personalized self-service portal for finding and requesting services.

- Change Management – Automate process for managing change to critical service assets in the IT environment. Maximum up time and security for you and your clients.

“SunView recognizes the unique challenges of MSPs seeking to deliver value-added services to their customers,” said Seng Sun, CEO of SunView. “ChangeGear 5.0 is engineered specifically to MSP needs for services profitability, streamlining customer acquisition and expansion, and improving customer satisfaction.”