Symphony SummitAI announced the general availability of SummitAI Sierra, the latest version of its service management solution.
SummitAI Sierra includes enhanced AI capabilities for its automation and knowledge management features as part of a comprehensive, ITIL certified service management tool.
SummitAI is an advanced IT service management (ITSM) solution that unifies key applications across service, asset, availability and project management in a single, easy-to-use platform. Symphony Summit incorporates artificial intelligence and machine reasoning to help customers drive productivity, reduce costs and accelerate business outcomes.
SummitAI Sierra builds on Symphony SummitAI’s established track record with new features designed to help customers accomplish more and further improve their service management. Enhancements include:
- AI-driven knowledge intelligence: The Sierra release introduces a revamped, AI-driven Knowledge Management module focused on self-service with enhanced user experience and user interface. It provides end users NLP-driven conversational search and attribute-based filtering.
- Next-generation digital agent with live agent transfer: SummitAI’s digital agent CINDE now corrects spelling mistakes and enables natural language conversations. By delivering self service of knowledge articles, CINDE further offsets the load of operations staff. Other enhancements include seamless transfer of conversations and context to a live agent if needed.
- Asset cost and capacity analytics: A new IT asset dashboard in the SummitAI Asset Management solution offers cost and capacity analytics in addition to complete hardware and software asset management capabilities.
- IT operations analytics: SummitAI now offers a new IT operations analytics dashboard and an integration with Nagios, in addition to SolarWinds.
- Faster deployment: With dynamic scripting, codeless configuration and a new comprehensive golden catalog, SummitAI Sierra makes deployment even faster, and out of the box.
Dr. Akhil Sahai, CPO, Symphony SummitAI, said: “Today’s IT organizations face increasing demands for high-quality IT services that are responsive and cost-effective. SummitAI Sierra release addresses changing ITSM demands, enables greater customer experiences, increases speed of execution, and boosts productivity of IT operations teams, by re-imaging IT management with AI, at up to 45% lower total cost of operations.”
The Latest
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
