Tango/04 announced Version 8 of its flagship monitoring solution.
Tango/04 pioneered the Agile Service Management concepts in 2007 to allow companies to deploy certain ITIL processes in a rapid and agile manner. This version simplifies Event Management and Continual Service Improvement, helps to improve user experience, and proactively detects any degradation or suspicious activity at the business level.
It also introduces ThunderCloud, a scalable Business Service Management (BSM) back-end that allows rapid and universal access to monitored information; builds upon its Holistic Monitoring concept by improving the ability to show key indicators through attractive, real-time dashboards; and adds a completely new Web Client, plus dozens of new features across the board.
It is also faster and sports an improved Real-Time Service Model (RTSM), a concept that Tango/04 also pioneered, devoted to rapidly modeling service dependencies and relationships for accurate root cause detection and business impact analysis.
Tango/04 software is in use in several of the twenty largest banks in the world and has a strong foothold on the insurance business as well.
Typical uses of Tango/04 products include BSM, SLM, Security Event Management/Regulatory Compliance, Business Process Monitoring, Data Consolidation Monitoring, Branches Management and Infrastructure Monitoring.
Version 8 of SmartConsole includes:
- Completely redesigned Web 2.0 Client
- Native 64-bit compatibility
- Built upon the new ThunderCloud© architecture
- Tablet-enabled (iOS and Android)
- Much faster event processing
- Automatic Enterprise Views
- New Player to automatically loop selected Views
- Improved support for Automated Service Model generation
Version 8 of Dashboards includes:
- Ability to access any ODBC-based database, besides the internal PMDB
- Ability to add custom selectors for multidimensional navigation
- Ability to automatically send dashboard screenshots in PDF format by email
- Dynamic links and a new Link Generator to enhance integration with other products
- New reusable component: customizable Navigation Bars
- Scripting on Query Tables
Version 8 of Reports includes:
- Improved Report Launcher
- Much improved BSM Reports
- Extended File Export support, report compression and several other enhancements in macros
- Hypertext Transfer Protocol Secure (HTTPS) support
- Improved Reports’ Control Panel
- Improved performance
New features of AccessServer Version 8 (inherited by Dashboards, SmartConsole and Reports) include:
- Single Sign-On
- New VIP users
- New Windows Integrated Authentication (WIA) allows automated signing using current Windows credentials
- Simplified User Management through Concurrent Users licensing model
- Active Directory and multiple domain support
- New, Faster Permission Cache system
“Companies everywhere need to protect their revenue from competitors, and providing proper Quality of Service is key,” says Raul Cristian Aguirre, Tango/04 CEO. “We are proud to lead the transition from technical oriented, less valuable monitoring projects into business-aligned, fully customer-oriented ones.”
The Latest
In the heat of the holiday online shopping rush, retailers face persistent challenges such as increased web traffic or cyber threats that can lead to high-impact outages. With profit margins under high pressure, retailers are prioritizing strategic investments to help drive business value while improving the customer experience ...
In a fast-paced industry where customer service is a priority, the opportunity to use AI to personalize products and services, revolutionize delivery channels, and effectively manage peaks in demand such as Black Friday and Cyber Monday are vast. By leveraging AI to streamline demand forecasting, optimize inventory, personalize customer interactions, and adjust pricing, retailers can have a better handle on these stress points, and deliver a seamless digital experience ...
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
