Downtime
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
Operational resilience is an organization's ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue. This doesn't just apply to downtime; it also covers service degradation due to latency or other factors. But make no mistake — when things go sideways, the bottom line and the customer are impacted ...
High-business-impact outages are costly, and a fast MTTx (mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR)) is crucial, with 62% of businesses reporting a loss of at least $1 million per hour of downtime ...
For mission-critical applications, it's often easy to justify an investment in a solution designed to ensure that the application is available no less than 99.99% of the time — easy because the cost to the organization of that app being offline would quickly surpass the cost of a high availability (HA) solution ... But not every application warrants the investment in an HA solution with redundant infrastructure spanning multiple data centers or cloud availability zones ...
The CrowdStrike outage serves as a potent illustration of the risks associated with complex security environments. Enterprises are increasingly advised to consider simpler, more robust solutions that do not rely heavily on reactive security measures ...
The Crowdstrike outage has created no shortage of commentary, speculation, and armchair analysis on exactly how such a massive failure could occur. The level of discussion and scrutiny is warranted, most agree this is probably the largest IT outage in history ... The knee jerk response of a "How could someone possibly let this happen" is both clueless and misinformed ...
The frequency and severity of data center outages remain mainly unchanged from 2023 or show small improvements, according to the Global Data Center Survey from Uptime Institute ...
In June, New Relic published the State of Observability for Energy and Utilities Report to share insights, analysis, and data on the impact of full-stack observability software in energy and utilities organizations' service capabilities. Here are eight key takeaways from the report ...
The average customer-facing incident takes nearly three hours to resolve (175 minutes) while the estimated cost of downtime is $4,537 per minute, meaning each incident can cost nearly $794,000, according to new research from PagerDuty ...
Almost all (97%) of respondents state that a reliable, resilient Internet Stack is of the utmost importance to their business success, according to Catchpoint's inaugural Internet Resilience Report ...
The total cost of downtime for Global 2000 companies is $400 billion annually — or 9% of profits — when digital environments fail unexpectedly, according to The Hidden Costs of Downtime, a new report from Splunk ...
In May, New Relic published the State of Observability for IT and Telecommunications Report to share insights, statistics, and analysis on the adoption and business value of observability for the IT and telecommunications industries. Here are five key takeaways from the report ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In the intricate landscape of IT infrastructure, one critical component often relegated to the back burner is Active Directory (AD) forest recovery — an oversight with costly consequences ...
This year's Super Bowl drew in viewership of nearly 124 million viewers and made history as the most-watched live broadcast event since the 1969 moon landing. To support this spike in viewership, streaming companies like YouTube TV, Hulu and Paramount+ began preparing their IT infrastructure months in advance to ensure an exceptional viewer experience without outages or major interruptions. New Relic conducted a survey to understand the importance of a seamless viewing experience and the impact of outages during major streaming events such as the Super Bowl ...
SAP is a tool for automating business processes. Managing SAP solutions, especially with the shift to the cloud-based S/4HANA platform, can be intricate. To explore the concerns of SAP users during operational transformations and automation, a survey was conducted in mid-2023 by Digitate and Americas' SAP Users' Group ...
Even for the average organization (i.e., one not of Amazon's size), the cost of application downtime stands at a staggering $5,600 per minute. Moreover, outages are continuing to increase, as more people within an organization are empowered to make changes to IT services. In fact, a large majority of all incidents reported to an IT service desk are caused by change. IT Service Management (ITSM) solutions are widely available to help solve this problem, with incident management as one of its main pillars ...
When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...
Consumers have increasingly higher expectations about online experience. The consequences of poor experience are significant for e-commerce retailers, affecting sales, revenue, and stock price. New research conducted by Forrester Research on behalf of Catchpoint shows that one cause of poor experiences are disruptions across the "Internet stack," including routers, firewalls, ISPs, DNS, CDNs, cloud services, website payment providers, and video hosting services — is particularly costly for e-commerce retailers ...
Gaps in network visibility and security are facing the majority of IT teams, especially as remote and hybrid work continues, according to the 2023 Network IT Management Report from Auvik, based on a survey of 4,500 IT professionals ...
There are two words that strike fear in every IT professional: "unplanned outage." These come with a steep price tag: A recent report, The Modern IT Outage: Costs, Causes and Cures, found that downtime due to unplanned outages costs businesses $12,900 per minute ...
Our digital economy is intolerant of downtime. But consumers haven't just come to expect always-on digital apps and services. They also expect continuous innovation, new functionality and lightening fast response times. Organizations have taken note, investing heavily in teams and tools that supposedly increase uptime and free resources for innovation. But leaders have not realized this "throw money at the problem" approach to monitoring is burning through resources without much improvement in availability outcomes ...
