Making predictions is always a gamble. But given the way 2017 played out and the way 2018 is shaping up, odds are that the technology trends discussed below will play a significant role in your IT department this year.
Growing use of artificial intelligence, machine learning with data analytics, and business intelligence
Business applications continue to churn out large volumes of data, and users are trying to mine that data to determine patterns and predict user behavior. In ecommerce, users want to know customers' buying patterns, which will help market products better. Website designers want to understand how visitors move through their sites in order to improve conversion rates. And companies want to analyze their sales data to correlate marketing dollars spent with sales dollars generated.
Business intelligence and data analytics activities are becoming easier to perform, and that's driving their adoption in mainstream businesses that are seeking to make better, faster decisions.
Rise of AI-powered chatbots in customer service and support
Over the past few years, chatbots — the automated, human-like chat responders — have been more of an experiment, with limited adoption. Now, chatbots are becoming more mainstream as people see the benefits of those experiments, especially in customer service and support.
AI-powered chatbots are learning how to respond to customers and predict what they want
Unlike human customer service and support reps, chatbots don't have the physical and mental inconsistencies that can degrade service levels. Moreover, AI-powered chatbots are learning how to respond to customers and predict what they want. Based on customer history or questions customers ask during a chat session, AI-powered chatbots can ask users what they need and even ask leading questions, all to improve the support experience.
Use of natural language processing as a new form of human-computer interface
"Star Trek" fans aren't the only ones who've been waiting for this prediction to manifest. Business users, too, are eager to have computers understand natural language.
Take a sales manager who wants to generate a quarterly report. If the manager has to ask for it from an analytics specialist, the manager has to explain what she's looking for and hope the specialist accurately translates her request into something the computer can process in order to generate the information she wants. Natural language processing bypasses the analytics specialist and lets the manager work with a computer directly via speech. In response, the computer may generate a visual or auditory response, depending on the manager's preference.
Tightening of data protection laws
Everything is heading toward digitization. Every business process, every technology, everything done with information — from storing, transmitting and processing it — it's all in digital form. Now, a lot of countries are recognizing that their citizens' personal data needs to be protected.
In addition, they're recognizing that users have to opt-in to these digital relationships, and they have to know the reason their personal data is being provided to a data process or data consumer and know what the consumer will do with their data.
Tighter data protection laws are designed to secure their citizens' privacy as well as prevent data abuse and outright criminal activity such as fraud or theft. The most recent example of this is the European Union's General Data Protection Regulation (GDPR). While some countries like India are also coming up with data protection frameworks, others will enhance their existing framework.
Continuation of cloud adoption in mid-sized and larger enterprises
Cloud is a mindset. Governments and larger enterprises have been slower to adopt that mindset, preferring a private cloud/private data center strategy as a starting point. Now, the biggest barriers to their cloud adoption — security and data privacy risks — are well understood and processes and mechanisms have been put in place to mitigate them. Enterprises now also recognize that most cloud companies invest heavily in the security of their cloud infrastructure, platforms and cloud applications. And they recognize that, in most cases, the security teams of the cloud companies are much larger and much more experienced than their own.
Overall, the larger enterprises are finally becoming comfortable and confident with cloud security and the cloud itself. Governments are also taking the steps to put citizen-facing, non-sensitive data and applications on the cloud.
Use of blockchain in enterprise security for identity management
Blockchain provides a distributed, secure and unique system of records, so you can have a strongly encrypted authentication mechanism that prevents malicious users from breaking in. This makes it a great choice in terms of enterprise security, especially for an identity access management system, which manages user logins and authentication.
In 2018, we'll likely start seeing blockchain adoption in areas such as banking, financial services and healthcare.
The Latest
Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...
New research from ServiceNow and ThoughtLab reveals that less than 30% of banks feel their transformation efforts are meeting evolving customer digital needs. Additionally, 52% say they must revamp their strategy to counter competition from outside the sector. Adapting to these challenges isn't just about staying competitive — it's about staying in business ...
Leaders in the financial services sector are bullish on AI, with 95% of business and IT decision makers saying that AI is a top C-Suite priority, and 96% of respondents believing it provides their business a competitive advantage, according to Riverbed's Global AI and Digital Experience Survey ...
SLOs have long been a staple for DevOps teams to monitor the health of their applications and infrastructure ... Now, as digital trends have shifted, more and more teams are looking to adapt this model for the mobile environment. This, however, is not without its challenges ...
Modernizing IT infrastructure has become essential for organizations striving to remain competitive. This modernization extends beyond merely upgrading hardware or software; it involves strategically leveraging new technologies like AI and cloud computing to enhance operational efficiency, increase data accessibility, and improve the end-user experience ...
AI sure grew fast in popularity, but are AI apps any good? ... If companies are going to keep integrating AI applications into their tech stack at the rate they are, then they need to be aware of AI's limitations. More importantly, they need to evolve their testing regiment ...
If you were lucky, you found out about the massive CrowdStrike/Microsoft outage last July by reading about it over coffee. Those less fortunate were awoken hours earlier by frantic calls from work ... Whether you were directly affected or not, there's an important lesson: all organizations should be conducting in-depth reviews of testing and change management ...
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
