Vendor Forum
Adopting a modernized service transformation strategy is critical to achieving measurable improvements in overall IT efficiency and driving customer and employee satisfaction, according to The State of Service Transformation Report commissioned by EasyVista ...
APM is important regardless of what platform you run your applications on. However, cloud environments can be particularly difficult for two reasons. First, there is an attitude that everything is taken care of for you. While some functions are taken care of for you, other functions will be "add-ons" that you need to purchase and append to your cloud instance ...
Data-driven applications are helping drive cloud growth, according to a survey by Unravel Data. The data also reveals that enterprises are most concerned with a lack of sufficient technical talent to properly manage these data systems as well as the perceived high cost of deploying a modern data infrastructure ...
Network performance issues come in all shapes and sizes, and can require vast amounts of time and resources to solve. Here are three examples of painful network performance issues you're likely to encounter this year, and how NPMD solutions can help you overcome them ...
"Scale up" versus "scale out" doesn't just apply to hardware investments, it also has an impact on product features. "Scale up" promotes buying the feature set you think you need now, then adding "feature modules" and licenses as you discover additional feature requirements are needed. Often as networks grow in size they also grow in complexity ...
Network Packet Brokers play a critical role in gaining visibility into new complex networks. They deliver the packet data and information IT and security teams need to identify problems, recognize security issues, and ensure overall network performance. However, not all Packet Brokers are created equal when it comes to scalability. Simply "scaling up" your network infrastructure at every growth point is a more complex and more expensive endeavor over time. Let's explore three ways the "scale up" approach to infrastructure growth impedes NetOps and security professionals (and the business as a whole) ...
Loyal users are the key to your service desk's success. Happy users want to use your services and they recommend your services in the organization. It takes time and effort to exceed user expectations, but doing so means keeping the promises we make to our users and being careful not to do too much without careful consideration for what's best for the organization and users ...
What's the difference between user satisfaction and user loyalty? How can you measure whether your users are satisfied and will keep buying from you? How much effort should you make to offer your users the ultimate experience? If you're a service provider, what matters in the end is whether users will keep coming back to you and will stay loyal ...
What if I said that a 95% reduction in the amount of IT noise, 99% reduction in ticket volume and 99% L1 resolution rate are not only possible, but that some of the largest, most complex enterprises in the world see these metrics in their environments every day, thanks to Artificial Intelligence (AI) and Machine Learning (ML)? Would you dismiss that as belonging to the realm of science fiction? ...
Of those surveyed, 96% of organizations have a digital transformation strategy, with 57% approaching it as an enterprise-wide priority, with a clear emphasis on speed of business, costs, risk, and customer satisfaction, according to IDC’s Aligning IT Strategies and Business Expectations for Digital Transformation Success, sponsored by EasyVista ...
IT teams have been grumbling about how much time they spend troubleshooting the network for years, but new research suggests that their complaints are more than just casual venting. In order to better understand the networking issues that modern IT teams face, LiveAction recently commissioned a survey of IT and network professionals at large enterprises ...
The education sector is undergoing significant change. National enrollment for higher education has declined. In one effort to respond to decreased admissions, many colleges and universities are focusing on a student-centered experience. However, implementing this new digital technology is not enough. Colleges and universities also need to ensure appropriate network and application performance for their remote distance learning feeds ...
Digital transformation has become a necessary process for most large enterprises. Many who haven't embraced digital transformation have paid the consequences — they are ill-equipped to compete with more agile organizations, and they have become less relevant ...
This is a classic scenario which continues to plague Network, Application and IT leaderships teams. The toolsets tell a good story showing "green" yet the complaints keep coming. Lots of questions, very few answers ...
Part 3 of our three-part blog series on the shortcomings of traditional APM solutions for monitoring microservices based applications explains how the alerting and troubleshooting capabilities of traditional APM do not address the evolving requirements of monitoring microservices based applications ...
In a digital world where the speed of innovation matters, are you anchored down by legacy APM agents? ...
In a digital world where customer experience defines your business, is your APM solution doing its job? This may seem like a strange question to open a technical blog on Application Performance Management (APM), but it's not. With customer experience today largely driven by software, we think there's no more important question to ask ...
According to the NetEnrich 2019 Cloud Adoption survey, 68% of enterprise IT departments are using public cloud infrastructure today, and 27% of respondents said that doing so is part of their near-term plan ...
Having the right tools and good visibility are critical to understanding what's going on in your network and applications. However, as networks become more complex and hybrid in nature, organizations can no longer afford to be reactive and rely only on portable diagnostic tools. They need real-time, comprehensive visibility ...
When building out new services, SaaS providers need to keep in mind a set of best practices and "habits of success," which cover their organization's culture, relationships with third-party providers and customers, and overall strategic decisions and operational know-how. If you're a SaaS application provider, here are five considerations you need to keep in mind ...
