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Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...
In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...
As we shift further into a digital-first world, where having a reliable online experience becomes more essential, Site Reliability Engineers remain in-demand among organizations of all sizes ... This diverse set of skills and values can be difficult to interview for. In this blog, we'll get you started with some example questions and processes to find your ideal SRE ...
US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...
Users today expect a seamless, uninterrupted experience when interacting with their web and mobile apps. Their expectations have continued to grow in tandem with their appetite for new features and consistent updates. Mobile apps have responded by increasing their release cadence by up to 40%, releasing a new full version of their app every 4-5 days, as determined in this year's SmartBear State of Software Quality | Application Stability Index report ...
In this second part of the blog series, we look at how adopting AIOps capabilities can drive business value for an organization ...
The findings of the 2022 Observability Forecast offer a detailed view of how this practice is shaping engineering and the technologies of the future. Here are 10 key takeaways from the forecast ...
With hybrid work now a permanent part of the employee experience, the role of IT has taken center stage. For many organizations, business continuity relies even more on having the right technology and systems in place to support increasingly distributed teams and customers ...
Every business is in a constant battle to maximize efficiency, minimize toil, and scale sustainably in a moment of macroeconomic pressure. These goals are challenging in the best of times, but our current environment — continued staffing shortages, hiring freezes, and economic uncertainty — all make it significantly harder ...
Businesses need happy customers in order to survive, and infrastructure teams need to meet reliability goals efficiently. Large cloud-native companies pioneered the service level objective (SLO) method to create a scalable relationship between operational staff and software services while maintaining customer loyalty and cost controls ...
Building strong customer relationships via digital channels is no simple task for retailers given the seemingly endless number of digital platforms, devices, payment methods and technologies available today. So how can today's retailers ensure their digital offerings overcome these challenges and attract and retain the valuable customers they desperately need? ...
As users depend more and more on your services, maintaining excellent reliability becomes more important ... But as you progress on your reliability journey, you'll find that it isn't really about a single destination. As services change and demand grows, reliability will need to grow alongside it. Understanding how to prioritize your reliability investments is a process we can break down into six steps ...
A recent report by Workspot, State of End-User Computing and Remote Work highlights the consequences of the shift to remote and hybrid workstyles and how IT leaders are responding ... The report provides insights into three key areas and highlights the steps IT leaders are taking to mitigate risk and future proof their business ...
Artificial Intelligence for IT Operations (or AIOps for short) continues to be a hot topic among developers, SREs, or DevOps professionals. The case for AIOps is especially crucial given the expansive nature of today's observability efforts across hybrid and multi-cloud environments. As with most observability challenges, AIOps starts with telemetry data: metrics, logs, traces, and events ...
IT teams feel overwhelmed by too many tools that do not provide a unified view of the entire IT infrastructure, according to The Shift to Unified Observability: Reasons, Requirements, and Returns, a new independent survey conducted by IDC in collaboration with Riverbed ...
Legacy systems require a great deal of a prior knowledge, and then significant configuration, for anomaly detection to work effectively. ML and AI are beginning to change that, but it's important to really validate the claims of any NPM solution ...
Successful insight into the performance of a company's networks starts with effective network performance management (NPM) tools. However, with the plethora of options it can be overwhelming for IT teams to choose the right one. Here are 10 essential questions to ask before selecting an NPM tool ...
Hybrid and remote work environments have been growing significantly in the past few years. As individuals move away from traditional office settings in today's new remote and hybrid environments, many operational issues such as poor visibility into asset status and refreshes, unaccounted assets, and overspending on software are becoming a bigger challenge for IT departments ...
The data is in: enterprises are not happy with their managed service providers (MSPs) and cloud service providers (CSPs). According to the latest CloudBolt Industry Insights report, Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud Success, 80% are so unsatisfied with their existing MSP and/or CSP, they are actively looking to replace them within 12 months ...
The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...
