Vendor Forum
With over 400K customers, Citrix is defining the digital workspace that securely delivers Windows, Linux, web, SaaS apps, and full virtual desktops to any device, anywhere. Citrix administrators at all these customers are the frontline for addressing dissatisfied end users of those applications and desktops. Unfortunately, even today, understanding real end-user experience in Citrix environments remains an unsolved puzzle ...
For decades IT departments have been regarded as "cost centers" — departments and entire divisions made up of necessary expenses which don't produce any measurable profit but instead help companies avoid losses by ensuring uptime, addressing end-user concerns and implementing C-suite approved technologies. However, this attitude is changing: Companies now recognize the potential of IT departments to drive total ROI and boost the bottom line ...
Virtually every business depends on mission-critical software to run their business. Any slight application slowdown or outage can lead to legions of unhappy employees or customers. Application Performance Management solutions can help monitor for performance issues, but they can also be used to gain insights to proactively improve performance as well. APM is not just a tool for IT Operations. APM has grown into an essential tool that can be utilized by many departments within your business ...
In all the noise, where can you find a good DevOps event? The 3rd Annual DevOps IDG Virtual Summit takes place on March 7 ...
Instapaper, a "read later" tool for saving web pages to read on other devices or offline, suffered an extensive outage 2 weeks ago. While Instapaper hit a unique problem — a file size limitation — its experience speaks to a much larger problem: scaling a database is difficult, and never quick. That basic fact explains why outages like this are surprisingly common ...
IT departments often try to protect against downtime by focusing on the web application. Monitoring web application's performance helps identify malfunctions and their cause on a code level, so that the DevOps team can solve the problem. But, monitoring application performance only protects against application errors and ignores external factors such as network traffic, hardware, connectivity issues or bandwidth usage, all of which can have an impact performance and availability of a website ...
Everybody loves DevOps. In fact, DevOps is the hottest date in IT. That's because DevOps promises to satisfy the deepest longings of digital business — including fast execution on innovative ideas, competitively differentiated customer experiences, and significantly improved operational efficiencies ...
Industrial and technological revolutions happen because new manufacturing systems or technologies make life easier, less expensive, more convenient, or more efficient. It's been that way in every epoch – but Continuity Software's new study indicates that in the cloud era, there's still work to be done ...
APM tools allow developers to optimize their code and enhance user experience, however, these tools often fail to examine and optimize the core infrastructure responsible for application delivery. IPM solutions have emerged as a meaningful complement to APM for this very reason ...
Traffic surges can happen when you least expect them. Political events can have a huge impact on people’s online behavior, as the ACLU’s website outage clearly demonstrates. Here are 7 tips that organizations like the ACLU can borrow from the retail world ...
This past weekend, in the wake of a controversial Executive Order from President Trump, the ACLU found its website crashing under the load of an enormous spike in online donations. When an organization like the ACLU finds itself unexpectedly caught in "the Trump effect" — to its benefit or detriment — the IT staff may be under instant pressure to reinforce its systems to accommodate significant traffic surges. The following steps may help as a fast response ...
While VMware presents many opportunities for organizations of all sizes, it is not without its own challenges. As more companies begin to adopt this technology, IT pros are tasked to protect and ensure the efficiency of their business-critical applications that live in these virtual environments. A recent survey by SIOS Technology showed that IT teams are struggling to optimize VMware infrastructures, experiencing issues around managing multiple tools and resolving issues quickly and with accuracy ...
It's an eye opener to see that while companies have implemented service management for the most part — more than 90 percent of companies reporting that they have an IT Service Management system (ITSM) — only 11 percent of companies stated that they have automated the process for organizing their response to IT outages and incidents, according to Everbridge's 2016 State of IT Incident Management report ...
Traditionally, Application Performance Management (APM) is usually associated with solutions that instrument application code. There are two fundamental limitations with such associations. If instrumenting the code is what APM is all about, then APM is applicable only to homegrown applications for which access to code is available ...
The correlation between mobile app crashes and increasing churn rates (or declining user retention) has long been suspected. In the report, titled Crash and Churn, Apteligent set out to understand the impact of per user crash rate on churn ...
In Fall 2016, Paessler AG surveyed 650 system administrators from 49 countries to get a "state of the SysAdmin" and find out how their jobs are changing, how they spend their time, and what their priorities are. The survey responses led to some interesting findings – namely, that when it comes to today's SysAdmins, things are not as they seem. Here are some of the key findings that illustrate the gap between perception and reality ...
Choosing an application performance monitoring (APM) solution can be a daunting task. A quick Google search will show popular products, but there's also a long list of less-well-known open source products available, too. So how do you choose the right solution? ...
Digital transformation is a key initiative for enterprises that want to reach new customers and offer greater value via technology. Changing user expectations, new modes of engagement and the need to improve responsiveness are the main factors driving companies to update outdated processes and develop new applications as part of a digital transformation strategy. But in order to deliver on the promise of digital transformation, organizations must also modernize their IT infrastructure to support speed, scale and change ...
Digital transformation is evolving the enterprise to one in which high performance applications are now the norm as organizations use video, graphics and other information intensive multimedia to populate these new channels of engagement. Digital technologies, and high performance applications, create further pressure on IT staffs which are grappling with PCs that are past their optimum performance. As a result, IT is looking at alternatives to swapping out PCs and investing in more costly equipment that will inevitably have an expiration date. One solution is to build on virtualization solutions that incorporate high-performance thin clients ...
If your business depends on mission-critical web or legacy applications, then monitoring how your end users interact with your applications is critical. Most monitoring solutions try to infer the end-user experience based on resource utilization. However, resource utilization cannot provide meaningful results on how the end-user is experiencing an interaction with an application. The true measurement of end-user experience is availability and response time of the application, end-to-end and hop-by-hop ...
