Vendor Forum
Recognizing that the old way of handling customer service interactions is no longer enough, many forward-thinking businesses are turning to digital technologies that connect people, systems, and workflows across the entire organization. Considering that nearly half of US consumers have switched service providers in the past year due to poor service, businesses would be wise to take a closer look at what's driving the changes in customer service and what they can do to keep up ...
The SolarWinds IT Trends Report 2017: Portrait of a Hybrid IT Organization revealed a lack of trust in the hybrid IT era between IT professionals and their cloud services providers (CSP). In fact, the survey found that the majority of IT professionals (62 percent) only somewhat trust their CSPs ...
As user performance demands have skyrocketed in recent years, organizations have expanded their infrastructures. The volume of performance monitoring information and alerts creates a confusing cacophony, like being at a party and trying to listen to ten conversations at once. This kind of environment could be prime for alert fatigue – issues being raised but ignored due to burnout. This is complete insanity in the 21st century. A new approach to managing IT alerts and issues raised through performance monitoring is needed ...
With today's distributed application architectures becoming more common, a technique called multi-segment analysis, can greatly help IT professionals pinpoint the location and cause of latency or other application performance issues ...
More than three quarters of Australian consumers will leave a digital (website or mobile) app or service in one minute or less if it is unresponsive or slow, according to a new survey from PagerDuty ...
Global enterprise WAN traffic is growing about 200% annually, according to the 2017 State of the WAN Report from Aryaka ...
SysAdmins don't have a "quick fix" button on their keyboards, which is why their efforts make them the unsung heroes of the data center. To celebrate SysAdmins in honor of System Administrator Day 2017, SolarWinds asked its THWACK community to caption 12 scenes to illustrate the challenges they face every day — not to mention their wit — and we captured a few of our favorites here ...
Consumers aren't patient, and they are only one back-button click from Google search results and competitors' websites. A one-second delay can bump the bounce rate by almost 50 percent on mobile, and a two-second delay more than doubles it ...
Optimizing online web performance is critical to keep and convert customers and achieve success for the holidays and the entire retail year. Recent research from Akamai indicates that website slowdowns as small as 100 milliseconds can significantly impact revenues ...
It's no surprise that web application quality is incredibly important for businesses; 99 percent of those surveyed by Sencha are in agreement. But despite technological advances in testing, including automation, problems with web application quality remain an issue for most businesses ...
Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace. Furthermore, the study reveals that individuals are losing a quarter of their working lives battling to address these problems ...
Cloud adoption is still the most vexing factor in increased network complexity, ahead of the internet of things (IoT), software-defined networking (SDN), and network functions virtualization (NFV), according to a new survey conducted by Kentik ...
Gigabit speeds and new technologies are driving new capabilities and even more opportunities to innovate and differentiate. Faster compute, new applications and more storage are all working together to enable greater efficiency and greater power. Yet with opportunity comes complexity ...
It's not especially surprising that a new IT survey shows that cloud use for business and government poses challenges. In significant numbers across the board, respondents cited cloud complexity, compliance and security, cost control, speed of delivery, and domain expertise as the cloud problems their organizations were working to overcome this year ...
In 2017, every second counts and even minor issues can have a significant impact on the success or failure of a brand interaction. Our latest research found that two thirds of people have rising expectations for digital performance, showing that businesses can expect consumer pressure to grow. The App Attention Index 2017 revealed just how unforgiving consumers are of badly performing digital services ...
In today's everchanging IT industry, network engineers face a slew of challenges when it comes to network management. As networks continue to grow and become more complex, many IT professionals struggle to get a grasp on key workflows in which network engineers still rely on manual processes, including network documentation, troubleshooting, change management and cybersecurity ...
Many organizations are struggling to resolve customer-impacting incidents quickly enough to preserve brand loyalty and revenue, according to PagerDuty's recent State of Digital Operations Report ...
"Become the Automator, Not the Automated." While it's a simple enough phrase, it speaks directly to how today's organizations and IT teams must innovate to remain competitive. A critical aspect of innovation is acknowledging the digital transformation of businesses. The move to digitalization enables organizations to more effectively unlock the power of information technology (IT) to fuel and accelerate business innovation. It is a competitive weapon and a survival imperative ...
Executives in the US and Europe now place broad trust in Artificial Intelligence (AI) and machine learning systems, designed to protect organizations from more dynamic pernicious cyber threats, according to Radware's 2017 Executive Application & Network Security Survey ....
Cloud is quickly becoming the new normal. The challenge for organizations is that increased cloud usage means increased complexity, often leading to a kind of infrastructure "blind spot." So how do companies break the blind spot and get back on track? ...
