Vendor Forum
Monitoring comes in many, many forms today: application, networking, infrastructure, data center, performance, virtual and now cloud. These terms pop up, often without distinction or acknowledgement that this new type of monitoring is not really new at all, but is rather a rehash of a much older “flavor” of monitoring. The explosion of terms to describe monitoring has more to do with the number of monitoring vendors, and more to the point, those vendors’ marketing departments, than it does with new forms of monitoring emerging ...
We live in a world where we expect instant gratification, especially when it comes to the quality of our internet experience. From the ability to have 24/7 access to our financial accounts, “one-click” shopping on eCommerce sites, and of course, searching for answers to the boundless array of questions we have on a daily basis. However, as quickly as we can access this information right at our fingertips, there is a slight speed bump in doing so. Believe it or not – you aren’t being impatient. The Internet is getting slower and just about everyone is noticing ...
Mobile apps and websites must be key to success? An app is critical to help you "play" in today’s digital retail market, but having an app alone will not guarantee success. So here are three reasons highlighted in the AppDynamics report An App Is Not Enough which are key for mobile app success ...
For today’s always-on consumers, the performance of retail websites and mobile applications is strongly linked to customer satisfaction, loyalty and spend, according to a new study by AppDynamics. The AppDynamics report An App Is Not Enough indicates that consumer expectations of retail websites and mobile apps are evolving in response to the growth of mobile and emerging technologies, with 70 percent of consumers stating that the performance of a mobile app impacts their perception of the retailer ...
Your enterprise network — and all the applications running on it — is the foundation for how every single employee gets his or her work done. E-mail, VoIP, CRM, ERP and every other custom or off-the-shelf application runs on your network. In order to provide these applications to end-users, more enterprises are adopting a hybrid enterprise model that incorporates a mix of on-premises and cloud-hosted apps, and of networks comprised of private, public Internet infrastructure. This makes monitoring applications and network performance a lot more challenging, more time-consuming and therefore costlier for IT. A key question you must ask yourself when determining whether you have the necessary visibility into your network and all the applications running on it: Do I know what I need to monitor? ...
As companies transform into software-driven enterprises, bringing high-quality applications to market faster becomes one of the most critical differentiators. According to a global study — The Battle for Competitive Advantage in the App Economy — commissioned by CA Technologies 43 percent of those surveyed believe that becoming a software-driven enterprise is a critical driver of competitive advantage today, rising to 78 percent in three years. Based on key insights from the data and interviews with respondents, the following seven points represent rules of engagement that companies should follow as they seek competitive advantage ...
For more than half of Federal IT decision makers, it takes a day or more to detect and fix application performances. That is why there is a federal network visibility crisis. Poor application performance directly impacts federal agency productivity and the costs associated with network outages can be staggering. Today the average cost of an enterprise application failure per hour is $500,000 to $1 million ...
In a Catchpoint study from March, news sites were found to have a significantly higher percentage of their site content – as well as their speed bottlenecks – coming from third parties than sites from the eCommerce, banking, and travel industries. And in a more recent survey of the top 50 news sites across both desktop and mobile, it's easy to see why ...
ManageEngine recently released the findings of its inaugural ITSM survey of organizations using service desk software. The survey reveals the high level of first-time IT help desk adoption as well as the high number of IT help desk implementations beyond IT ...
For decades IT operations has been viewed as something of a back-office technology function; the IT engine room. That’s not wrong since the applications under control have generally been large monolithic systems of record designed to automate internal business processes. These systems have been inherently complex and tightly-coupled, so changing them has been difficult, time consuming and costly. As such, our operational mindset has remained firmly focused on maintaining reliability and avoiding risk at all costs – even if that means holding back releases and ticking off our colleagues in development. Not anymore ...
According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business ...
Chances are you either have already or are contemplating replacing your old POTS/PBX telephone system with some flavor of Voice of IP (VoIP). But before you cut the phone cord you need to understand how your network performance (or lack thereof) can make or break your user experience and productivity with these tools ...
Choosing the right smartphones and tablets to test your apps against is just as important as the tests themselves. After all, if your app isn’t working at the right place (your customer’s device) at the right time (all the time), angry customer tweets and two-star app reviews will follow and the consequences for your business will be severe ...
With more consumers on mobile devices and connected across social channels, customers have become more empowered and in control of their relationships with brands. For many companies, the only way to grow their revenue is to become customer-obsessed. By examining their current business approach and transforming their strategy to digital, organizations have the opportunity to better align customer experiences to their initiatives that drive the top line. While shaping a digital strategy around customer metrics is a top focus for organizations, its execution requires both business and IT teams to collaborate and consistently deliver experiences using the underlying technology performance. IT failures due to infrastructure, third party services or the customer’s environment are common sources of reduced engagement and business disruptions. A recently study by Forrester Consulting — Mind the Gap: A Study of Digital Strategy and Alignment Between Business and IT — found that 78 percent of respondents in the line of business do not believe their organizations have the performance capabilities needed to inform a digital strategy now or in the foreseeable future ...
The development of new and more complex business technologies happens so quickly now that they are starting to outpace the rate at which IT organizations can effectively monitor the entire IT infrastructure and react to problems. This is particularly true as more enterprises adopt a hybrid model with some resources managed in the data center and some in cloud or SaaS-based environments. Simultaneously, IT organizations have become increasingly siloed as different personnel develop skillsets specific to different pieces of the IT infrastructure, such as database management, the network, information security, etc. As a result, the “war room” – where IT personnel gather to diagnose and fix a problem – more often than not devolves into a session of finger pointing and delays. Remedying this situation demands a new approach to managing performance that enables IT to become more proactive instead of reactive, and more collaborative instead of siloed ...
A VMTurbo survey on OpenStack reveals increasing interest in investigating and deploying OpenStack as a private cloud infrastructure, despite recent press coverage and perceived challenges of implementation ...
Reveille has compiled industry statistics to create a new infographic that reveals a lack of in-depth visibility into business-critical Enterprise Content Management (ECM) applications’ components, processes, and service levels.
We conducted a performance diagnostic session on a live e-commerce website, and after our first initial glance at their landing page we saw the usual performance suspects. Some of the highlights we found on the website we analyzed during the performance clinic are below ...
The “Mother's Me Week” Study discovered that 40 percent of US moms have been disappointed on Mother’s Day, and half of American moms would buy themselves a gift if they were disappointed on Mother’s Day, with nearly 1 in 5 doing so on Mother’s Day (16%), 14 percent the Monday after, and 14 percent the week after. SOASTA commissioned the online research, conducted by Harris Poll, to alert retailers about the need for continuous testing and performance analytics for their online stores to ensure a quality user experience – whether it’s for key shopping events like Mother’s Day or new emerging shopping trends like Mother’s Me Week ...
How do we organize log data in a meaningful way that will not only make sense, but also be practical, usable, visible, and accessible quickly; in addition to being organized to support DevOps and APM insights? Despite numerous log data analysis deployments, we still identify many challenges users face regarding IT log data visualization, analysis, and insights. How can we make sure anomaly detection is fast and easy so that log management does not become too time-consuming? Here are some guidelines for building meaningful operational views and dashboards for IT, leveraging log search, log analysis, machine learning, and advanced analytics ...
