Vendor Forum
The first post in this two-part series introduced machine learning analytics as a new way to find and fix the root cause of performance problems to help meet SLAs. This post explains three ways MLA can be used to better utilize resources for optimal performance ...
Many IT professionals, regardless of company size or role, face monitoring challenges that decrease productivity, impact service, and delay projects, according to Opsview's annual IT Monitoring Survey. Findings include ...
IT professionals are finding that supporting remote users' demands for anytime, anywhere support is growing too costly, demands resources they cannot spare, and increases the security risk of critical company data ...
While two of the most common IT solutions implemented by the enterprise are the cloud and VDI, organizations currently face big challenges when it comes to user adoption. Common hindrances include inconsistent implementation, lack of ability to customize, and lack of frequent updates. Believe it or not, these issues are enough for IT professionals to abandon third-party solutions, and manually handle the needs of their company instead ...
A new survey by CA Technologies – Keeping Score: Why Digital Transformation Matters – demonstrates the strong connection between business performance and the technologies and practices that underpin digital transformation, yet reveals a significant opportunity for growth. The global study of senior level business and IT executives study further revealed that deepening adoption of practices such as agile, DevOps, API management and identity-centric security boosts business impact by up to 52 percent ...
These days, any service serious about delivering high quality to large audiences must either utilize a CDN service or implement its own solution. Here's why a multi-CDN strategy makes sense ...
How can you be responsive to user demands and support the apps they require? The first step is to optimize your data center. Data center monitoring that provides analytics about your entire IT infrastructure, whether it's on premise, in the cloud or a hybrid environment, is the foundation for this process ...
With the rise of microservices, developers need proper Application Performance Management (APM) tools to develop and operate their applications successfully. This blog examines the particular difficulties of monitoring microservices and what APM should be able to do to alleviate the major pain-points of monitoring and debugging them ...
Whether your team is called the Service Desk, the Help Desk, or Level 1 Support, you're the first line of defense in ensuring IT supports the business. Here are seven ways that an end user experience monitoring solution enables Service Desk teams to deliver excellent end user experience ...
Network performance monitoring (NPM) has been around a long time. Unlike APM, NPM is still in the process of catching up to cloud realities. In May of this year, Gartner published a research note entitled Network Performance Monitoring Tools Leave Gaps in Cloud Monitoring. It's a fairly biting critique of the NPM space that says, essentially, that the vast majority of current NPM approaches were largely built for a pre-cloud era. As a result, network managers are left in the lurch when trying to adapt to the realities of digital operations ...
While the layers of abstraction created in virtualized environments afford numerous advantages, they can also obscure how the virtual resources are best allocated and how physical resources are performing. This can make maintaining optimal application performance a never-ending exercise in trial-and-error. This post highlights some of the challenges encountered when using traditional monitoring and analytics tools, and describes how machine learning, as a next-generation analytics platform, provides a better way to meet SLAs by finding and fixing issues before they become performance problems ...
New surveys by SolarWinds demonstrate the mounting responsibility being placed on the modern IT professional. With the second annual IT Professionals Day upon us, these survey results are particularly timely as they emphasize the need for greater appreciation towards you, the IT professionals of the world, and the critical role you play not only in modern business, but in the lives of nearly all technology end users ...
There comes a time when the vendors that serve every subset of the IT industry need to forgo self-interest and put aside competitive drivers to do whatever it takes to advance the cause of the user. Thankfully, such an effort to bring together providers of critical technology to benefit customer implementation has already emerged ...
On the first Sunday of the NFL season, ESPN's fantasy football app crashed. We see these types of stories often during so-called "surge" events, like when Black Friday takes down a retailer. Why? Often, it's the database that's been swamped in the process ...
Today’s native digital generations prefer to work on digital channels versus in-person channels. This ongoing trend has given rise to improvements in customer service, where interactions are delivered across multiple digital channels, ranging from social channels like Twitter and Facebook to text and voice communications. However, there is still more work to be done to unify these platforms more seamlessly ...
SSL certificates confirm that a web page is equipped with secured data exchange. Site visitors can therefore see at first glance whether they are on the site of a trustworthy provider. In addition, SSL certificates also increase the findability of a page on Google and operators benefit from an improved SEO ranking. Following this principle, this is how SSL certificates work ...
Time is an important measurement of IT service, especially if we use transaction time. Time is well understood and begins to answer some of the fuzzy questions such as slowness and what is performance. Of course there are other great questions in IT and one of the most dreaded is: "How much does this application cost?" This question creates countless man hours of work quickly running into the diminished returns of hours spent vs. accuracy ...
As the market matures and technology evolves, today in 2016 the myriad of connected "things" are every bit a part of the Internet as iPhones and Netflix. But with the 50 billion devices we expect to see connected by 2020, comes a wide array of new challenges ...
Do you know how much your organization risks with every potential outage? This infographic outlines the true cost of downtime ...
The cloud revolution has affected all facets of the IT realm, including network and application monitoring. SNMP monitoring gives us the status of our devices, but doesn’t capture the end-user experience. We need to know what users experience regardless of what device, network and ISP connects them to cloud applications ...
