Vendor Forum
If you are new to ITSM and want to know some of the important terms associated with it, here is a quick guide to help you with the basics ...
Healthcare, in common with many other industries, is undergoing a significant digital transformation. As resources and purse strings become ever tighter, healthcare providers are becoming increasingly dependent on advancements in digital technology to enable them to do more with less ...
The deluge of data created by IT infrastructures that generate data every second often takes great investments of time to make sense of. Leveraging AI or machine learning technologies in Application Performance Management (APM) simplifies the complex IT systems, automates application-environment discovery and makes for smarter decisions faster with proactive problem resolution. The benefits of AI-driven APM solutions seem obvious but raise important questions around AI technologies and its greater impact ...
In a previous blog, I talked about how to get visibility into cloud networks and resolve the first part of the problem. This included why visibility was important and how to accomplish it. Once you have that information, the next thing you need to understand is the performance of your cloud network so that you can answer important questions. This includes ...
Most organizations understand that centralized network monitoring is vital to maintaining the health of critical infrastructure and applications. And while solutions using NetFlow undoubtedly help gain perspective into capacity planning, trend analysis, and utilization, they lack the important precision of packet-based analytics tools ...
The 2018 Software Fail Watch report from Tricentis investigated 606 failures that affected over 3.6 billion people and caused $1.7 trillion in lost revenue ...
Many network operations teams question if they need to TAP their networks; perhaps they aren't familiar with test access points (TAPs), or they think there isn't an application that makes sense for them. Over the past decade, industry best-practice revealed that all network infrastructure should utilize a network TAP as the foundation for complete visibility. The following are the seven most popular applications for TAPs ...
What often goes overlooked in our always-on digital culture are the people at the other end of each of these services tasked with their 24/7 management. If something goes wrong, users are quick to complain or switch to a competitors as IT practitioners on the backend race to rectify the situation. A recent PagerDuty State of IT Work-Life Balance Report revealed that IT professionals are struggling with the pressures associated with the management of these digital offerings ...
Businesses everywhere continually strive for greater efficiency. By way of illustration, more than a third of IT professionals cite "moving faster" as their top goal for 2018, and improving the efficiency of operations was one of the top three stated business objectives for organizations considering digital transformation initiatives ...
One of the current challenges for IT teams is the movement of the network to the cloud, and the lack of visibility that comes with that shift. While there has been a lot of hype around the benefits of cloud computing, very little is being said about the inherent drawbacks ...
It wasn't so long ago that enterprises housed their critical business applications within their own network of servers and client computers. Monitoring and troubleshooting performance issues like latency was far easier. So, even though our network monitoring and diagnostics tools have improved greatly, the introduction of a myriad interconnected SaaS applications and cloud hosted services have greatly complicated our typical network landscape, causing knock-on effects like latency to appear ...
With 2017 behind us, the news cycle is still stirring up stories on artificial intelligence (AI) and machine learning (ML), but has some of the excitement worn off? We're witnessing a surge of activity in the space. Can actual examples of AI in the enterprise rise among some of the noise that's inundating the market and hindering the credibility of everyone? ...
Three out of four (76%) of organizations think IT complexity could soon make it impossible to manage digital performance efficiently, according to the Top Challenges Facing CIOs in a Cloud-Native World report from Dynatrace ...
The Global CIO Point of View report compiled by ServiceNow notes that 89 percent of organizations are either in the planning stages or are already taking advantage of machine learning. Nearly 90 percent of the CIOs surveyed anticipate that increasing automation will increase the speed and accuracy of decisions, and more than two-thirds believe that decisions made by machines will be more accurate than human-made decisions ...
APM had to evolve to keep pace with development velocity and maintain the service quality for the modern applications born out of digital transformation. Automation and artificial intelligence (AI) technologies are critical to the next step in APM evolution, helping to address speed, scalability and intelligence demands ...
Mobile app performance is still a significant issue. In a new report from PacketZoom, The Effect of Mobile Network Performance on Mobile App Users, 66% of consumers said reliable mobile app performance is "very important" — second only to mobile app security ...
IT departments that shift from reactionary fire fighters to becoming proactive business partners find their ticket counts reduced from 20 to 50 percent or more. The strategies outlined in Part 1 of this blog may all sound like a great way to turn IT into a strategic, proactive business-enabler, but how can companies turn strategy into reality? The following are three best practices ...
"We can't fix it if they don't call." I can't count how many times I've said those words in my IT career. We need users to call in their issues, while conversely we need our ticket volumes to decrease. How can IT lower the amount of call center tickets, quickly resolve those incidents that can't be avoided, and reduce their own costs in the process? Here are three key strategies ...
Today's network engineers have their work cut out for them. Bigger, more complex networks have created an environment where network engineers are forced to adapt and develop more effective ways to manage and troubleshoot their networks. This begins with better visibility, which has presented an issue traditionally as engineers struggle to create an accurate picture due to challenges with static maps ...
Visibility technology can help by giving you access to critical monitoring, when you need it and in the format you need it. But improved visibility isn’t usually enough. You are probably going to need a more proactive troubleshooting approach as well ...
