Vendor Forum
For more than half of Federal IT decision makers, it takes a day or more to detect and fix application performances. That is why there is a federal network visibility crisis. Poor application performance directly impacts federal agency productivity and the costs associated with network outages can be staggering. Today the average cost of an enterprise application failure per hour is $500,000 to $1 million ...
In a Catchpoint study from March, news sites were found to have a significantly higher percentage of their site content – as well as their speed bottlenecks – coming from third parties than sites from the eCommerce, banking, and travel industries. And in a more recent survey of the top 50 news sites across both desktop and mobile, it's easy to see why ...
ManageEngine recently released the findings of its inaugural ITSM survey of organizations using service desk software. The survey reveals the high level of first-time IT help desk adoption as well as the high number of IT help desk implementations beyond IT ...
For decades IT operations has been viewed as something of a back-office technology function; the IT engine room. That’s not wrong since the applications under control have generally been large monolithic systems of record designed to automate internal business processes. These systems have been inherently complex and tightly-coupled, so changing them has been difficult, time consuming and costly. As such, our operational mindset has remained firmly focused on maintaining reliability and avoiding risk at all costs – even if that means holding back releases and ticking off our colleagues in development. Not anymore ...
According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business ...
Chances are you either have already or are contemplating replacing your old POTS/PBX telephone system with some flavor of Voice of IP (VoIP). But before you cut the phone cord you need to understand how your network performance (or lack thereof) can make or break your user experience and productivity with these tools ...
Choosing the right smartphones and tablets to test your apps against is just as important as the tests themselves. After all, if your app isn’t working at the right place (your customer’s device) at the right time (all the time), angry customer tweets and two-star app reviews will follow and the consequences for your business will be severe ...
With more consumers on mobile devices and connected across social channels, customers have become more empowered and in control of their relationships with brands. For many companies, the only way to grow their revenue is to become customer-obsessed. By examining their current business approach and transforming their strategy to digital, organizations have the opportunity to better align customer experiences to their initiatives that drive the top line. While shaping a digital strategy around customer metrics is a top focus for organizations, its execution requires both business and IT teams to collaborate and consistently deliver experiences using the underlying technology performance. IT failures due to infrastructure, third party services or the customer’s environment are common sources of reduced engagement and business disruptions. A recently study by Forrester Consulting — Mind the Gap: A Study of Digital Strategy and Alignment Between Business and IT — found that 78 percent of respondents in the line of business do not believe their organizations have the performance capabilities needed to inform a digital strategy now or in the foreseeable future ...
The development of new and more complex business technologies happens so quickly now that they are starting to outpace the rate at which IT organizations can effectively monitor the entire IT infrastructure and react to problems. This is particularly true as more enterprises adopt a hybrid model with some resources managed in the data center and some in cloud or SaaS-based environments. Simultaneously, IT organizations have become increasingly siloed as different personnel develop skillsets specific to different pieces of the IT infrastructure, such as database management, the network, information security, etc. As a result, the “war room” – where IT personnel gather to diagnose and fix a problem – more often than not devolves into a session of finger pointing and delays. Remedying this situation demands a new approach to managing performance that enables IT to become more proactive instead of reactive, and more collaborative instead of siloed ...
A VMTurbo survey on OpenStack reveals increasing interest in investigating and deploying OpenStack as a private cloud infrastructure, despite recent press coverage and perceived challenges of implementation ...
Reveille has compiled industry statistics to create a new infographic that reveals a lack of in-depth visibility into business-critical Enterprise Content Management (ECM) applications’ components, processes, and service levels.
We conducted a performance diagnostic session on a live e-commerce website, and after our first initial glance at their landing page we saw the usual performance suspects. Some of the highlights we found on the website we analyzed during the performance clinic are below ...
The “Mother's Me Week” Study discovered that 40 percent of US moms have been disappointed on Mother’s Day, and half of American moms would buy themselves a gift if they were disappointed on Mother’s Day, with nearly 1 in 5 doing so on Mother’s Day (16%), 14 percent the Monday after, and 14 percent the week after. SOASTA commissioned the online research, conducted by Harris Poll, to alert retailers about the need for continuous testing and performance analytics for their online stores to ensure a quality user experience – whether it’s for key shopping events like Mother’s Day or new emerging shopping trends like Mother’s Me Week ...
How do we organize log data in a meaningful way that will not only make sense, but also be practical, usable, visible, and accessible quickly; in addition to being organized to support DevOps and APM insights? Despite numerous log data analysis deployments, we still identify many challenges users face regarding IT log data visualization, analysis, and insights. How can we make sure anomaly detection is fast and easy so that log management does not become too time-consuming? Here are some guidelines for building meaningful operational views and dashboards for IT, leveraging log search, log analysis, machine learning, and advanced analytics ...
Although nearly all government respondents (92%) in a new study by SolarWinds indicated that adopting significant new technologies is important to their agencies’ long-term success, significant barriers are still hindering progress ...
The world we monitor has changed. This change all starts with shifts in software development, the Internet, and the expectations of end users — each evolving rapidly and because of each other. Software development has moved from one development team building end-to-end applications for a mostly homogenous set of users to many teams assembling software components into an application for a more diverse set of users. Now, they have high expectations for software performance, led by the prevalence of consumer applications such as Facebook, Instagram, Twitter, YouTube, where everything is fast and mostly seamless. It is the confluence of these shifts that puts API performance front and center ...
The majority (58 percent) of March Madness viewers said poor mobile or online performance while streaming or following games is worse than seeing their favorite team perform poorly, according to the March Madness performance survey conducted online by Harris Poll ...
We are starting to see an age where speed-of-thought analytical tools are helping to quickly analyze large volumes of data to uncover market trends, customer preferences, gain competitive insight and collect other useful business information. Likewise, utilizing ‘big data’ creates new opportunities to gain deep insight into operational efficiencies. Effective integration of big data analytics within corporate business processes is critical to harness the wealth of knowledge that can be extracted from corporate data. Here are five ways IT operations can use Big Data analytics to achieve operational efficiencies ...
True Application Performance Monitoring cross-cuts many IT tiers: network infrastructure, physical and virtual infrastructure, databases, mobile devices, etc. An ideal Application Performance Monitoring solution provides visibility over any infrastructure, for any app and any audience ...
Part 2 of this series identifies some of the hang ups of adopting Fault Domain Isolation (FDI), as well as best practices ...
