Vendor Forum
Over the past few years, IT service management (ITSM) has become increasingly important to an organization's IT strategy, and companies are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. Using advanced IT analytics, managers can identify blind spots and hidden gaps in their ITSM process as well as make accurate decisions by monitoring key metrics. Here is how advanced IT analytics can make the best of your IT service desk ...
Is middleware resource monitoring the same thing as APM? No – but it is highly complementary with APM and organizations generally need both for complex, large-scale application environments that depend on middleware ...
Modern software development approaches and technology infrastructures are supposed to make the lives of IT professionals better. Continuous delivery and DevOps help us roll out new software, features and modifications faster than ever before. Third-party services enable us to speed the cycle even further, adding functionality instantly without having to develop it ourselves. External infrastructures like the cloud and CDNs give us the flexibility and scalability we need to support these applications. However, these trends can come with a nasty side effect – growing complexity that makes managing application performance much more difficult ...
Some say "the best service is no service," yet getting to the nirvana of eliminating the reasons why customers call is a challenge. Today's customer service teams are buried under manual workloads, and the volume of incoming cases is increasing, leaving little time for redesigning processes, anticipating customer issues, or driving strategic projects. One of the quickest ways to reduce caseloads and make measurable improvements to the bottom line is with self-service and automation ...
The spookiest day of the year is here, and Halloween is actually a good reminder that trouble in the data center is always lurking just beneath the application surface, ready to wreak havoc at any moment ...
In our most recent report, Apteligent uncovered that a surprisingly high number of crashes among iOS and Android apps are caused through interactions with cloud services. One of the most impactful pieces of information to come from this report was that 20 percent of mobile app crashes are correlated with a network issue ...
Website development and maintenance is not a simple proposition. You need to get your message out to your audience in a fast, attractive and secure way. Yet, making a website attractive and keeping it secure may take away some speed. Buy back speed by reducing security and you stand a chance of having your users avoid your site. Skimp on the aesthetics and your speed and security may not mean a thing, nobody's coming. What's a developer to do? ...
The first two parts of this series examined why your organization's digital transformation strategy is likely creating a performance gap between what your business needs and what you can actually deliver. So now let's explore how to close that gap by building a more capable and scalable network ...
Fast track deployment of intelligent systems is well underway – 88% of IT professionals say their organization has already invested in one or more intelligent solutions, from bots, through smart business applications, to full-blown expert systems, according to new research from Ipswitch ...
The first post in this two-part series introduced machine learning analytics as a new way to find and fix the root cause of performance problems to help meet SLAs. This post explains three ways MLA can be used to better utilize resources for optimal performance ...
Many IT professionals, regardless of company size or role, face monitoring challenges that decrease productivity, impact service, and delay projects, according to Opsview's annual IT Monitoring Survey. Findings include ...
IT professionals are finding that supporting remote users' demands for anytime, anywhere support is growing too costly, demands resources they cannot spare, and increases the security risk of critical company data ...
While two of the most common IT solutions implemented by the enterprise are the cloud and VDI, organizations currently face big challenges when it comes to user adoption. Common hindrances include inconsistent implementation, lack of ability to customize, and lack of frequent updates. Believe it or not, these issues are enough for IT professionals to abandon third-party solutions, and manually handle the needs of their company instead ...
A new survey by CA Technologies – Keeping Score: Why Digital Transformation Matters – demonstrates the strong connection between business performance and the technologies and practices that underpin digital transformation, yet reveals a significant opportunity for growth. The global study of senior level business and IT executives study further revealed that deepening adoption of practices such as agile, DevOps, API management and identity-centric security boosts business impact by up to 52 percent ...
These days, any service serious about delivering high quality to large audiences must either utilize a CDN service or implement its own solution. Here's why a multi-CDN strategy makes sense ...
How can you be responsive to user demands and support the apps they require? The first step is to optimize your data center. Data center monitoring that provides analytics about your entire IT infrastructure, whether it's on premise, in the cloud or a hybrid environment, is the foundation for this process ...
With the rise of microservices, developers need proper Application Performance Management (APM) tools to develop and operate their applications successfully. This blog examines the particular difficulties of monitoring microservices and what APM should be able to do to alleviate the major pain-points of monitoring and debugging them ...
Whether your team is called the Service Desk, the Help Desk, or Level 1 Support, you're the first line of defense in ensuring IT supports the business. Here are seven ways that an end user experience monitoring solution enables Service Desk teams to deliver excellent end user experience ...
Network performance monitoring (NPM) has been around a long time. Unlike APM, NPM is still in the process of catching up to cloud realities. In May of this year, Gartner published a research note entitled Network Performance Monitoring Tools Leave Gaps in Cloud Monitoring. It's a fairly biting critique of the NPM space that says, essentially, that the vast majority of current NPM approaches were largely built for a pre-cloud era. As a result, network managers are left in the lurch when trying to adapt to the realities of digital operations ...
While the layers of abstraction created in virtualized environments afford numerous advantages, they can also obscure how the virtual resources are best allocated and how physical resources are performing. This can make maintaining optimal application performance a never-ending exercise in trial-and-error. This post highlights some of the challenges encountered when using traditional monitoring and analytics tools, and describes how machine learning, as a next-generation analytics platform, provides a better way to meet SLAs by finding and fixing issues before they become performance problems ...
