Vendor Forum
Building strong customer relationships via digital channels is no simple task for retailers given the seemingly endless number of digital platforms, devices, payment methods and technologies available today. So how can today's retailers ensure their digital offerings overcome these challenges and attract and retain the valuable customers they desperately need? ...
As users depend more and more on your services, maintaining excellent reliability becomes more important ... But as you progress on your reliability journey, you'll find that it isn't really about a single destination. As services change and demand grows, reliability will need to grow alongside it. Understanding how to prioritize your reliability investments is a process we can break down into six steps ...
A recent report by Workspot, State of End-User Computing and Remote Work highlights the consequences of the shift to remote and hybrid workstyles and how IT leaders are responding ... The report provides insights into three key areas and highlights the steps IT leaders are taking to mitigate risk and future proof their business ...
Artificial Intelligence for IT Operations (or AIOps for short) continues to be a hot topic among developers, SREs, or DevOps professionals. The case for AIOps is especially crucial given the expansive nature of today's observability efforts across hybrid and multi-cloud environments. As with most observability challenges, AIOps starts with telemetry data: metrics, logs, traces, and events ...
IT teams feel overwhelmed by too many tools that do not provide a unified view of the entire IT infrastructure, according to The Shift to Unified Observability: Reasons, Requirements, and Returns, a new independent survey conducted by IDC in collaboration with Riverbed ...
Legacy systems require a great deal of a prior knowledge, and then significant configuration, for anomaly detection to work effectively. ML and AI are beginning to change that, but it's important to really validate the claims of any NPM solution ...
Successful insight into the performance of a company's networks starts with effective network performance management (NPM) tools. However, with the plethora of options it can be overwhelming for IT teams to choose the right one. Here are 10 essential questions to ask before selecting an NPM tool ...
Hybrid and remote work environments have been growing significantly in the past few years. As individuals move away from traditional office settings in today's new remote and hybrid environments, many operational issues such as poor visibility into asset status and refreshes, unaccounted assets, and overspending on software are becoming a bigger challenge for IT departments ...
The data is in: enterprises are not happy with their managed service providers (MSPs) and cloud service providers (CSPs). According to the latest CloudBolt Industry Insights report, Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud Success, 80% are so unsatisfied with their existing MSP and/or CSP, they are actively looking to replace them within 12 months ...
The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...
Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...
Digital transformation can be the difference between becoming the next Netflix and becoming the next Blockbuster Video. With corporate survival on the line, "digital transformation" is no longer merely an impressive buzzword to throw around in boardrooms. It's the ticket for entry into the digital era, a fundamental business strategy for every modern company ...
At Cisco AppDynamics, we recently conducted research exploring consumer attitudes and behaviors in relation to wearable technology ... In our study, 87% of global consumers claimed that trust is a critical factor when choosing a wearable medical device or application brand. And, 86% expect companies offering wearable technology and applications to demonstrate a higher standard of protection for their personal data than any other technology they use ...
You've been here before: waiting for a web page to load. You keep refreshing it, but still no luck. How many times will you try to reload the page before visiting a different site? Probably not too many. Brands today have just a few moments at most to captivate and delight potential customers ...
In the DevOps world, observability is trumpeted and lauded in many corners. However, in reading much of the coverage, there seemed to be some more fundamental issues at play. It's time to demystify the idea of observability, shedding light on what it means in a broader context. And once we break down the concept and its true value to an organization, let's answer a more important question: Are we approaching an observability tipping point? ...
In the last two years, site reliability engineering, more popularly known as SRE, has progressed and matured as both an engineering practice and function. There have been significant changes — not only in terms of tool usage, but also people process changes that begin with a culture or mind-set shift. Cloud-native, microservices-driven architecture has both complicated the discipline, yet enabled us to live an all-digital existence with continuous updates and new capabilities ...
When the world changes, enterprises must change too. Today's IT teams are rethinking technology and rewriting the rules for driving digital innovation, managing team culture, and most importantly delivering engaging digital experiences for their customers ...
To better understand IT needs in the ever-changing workplace, ngena recently conducted a survey of over 375 IT teams. The key themes that surfaced in the findings include: the expediting of remote and hybrid work; the resulting pain points and worries brought forward by IT teams; reflections on how teams could have been better prepared, and how they plan to be ready for such changes in the future ...
As the world's technology rapidly evolved and threats skyrocketed in the cloud, the need for security and compliance teams to come together to protect organizations and their customers has never been more important. Unfortunately, this hasn't happened yet ...
Hybrid work adoption and the accelerated pace of digital transformation are driving an increasing need for automation and site reliability engineering (SRE) practices, according to new research. In a new survey almost half of respondents (48.2%) said automation is a way to decrease Mean Time to Resolution/Repair (MTTR) and improve service management ...
