Where Do IT Professionals Need the Most Support During COVID-19?
Research shows an increased demand in APM, cloud monitoring and microservices
June 16, 2020

Angie Mistretta
AppDynamics

Share this

As the pressures for companies to deliver exceptional digital experiences dramatically increase, digital transformation is now a key priority for all. Whether its supporting a remote workforce with collaboration tools or updating a healthcare application to make information about testing facilities more available, the COVID-19 pandemic has exponentially accelerated digital transformation projects for internal and external purposes and is forcing IT teams to adopt new systems and expand their existing tools in order to keep up. In verticals such as higher education, finance and retail, we're seeing IT deployment timelines of 5-10 years accelerate to weeks or months as companies contend with students and customers who now only interact through applications.

Our almost instantaneous and complete reliance on technology for day-to-day activities — from working remotely, ordering groceries, or having a happy hour with friends — forced industry professionals to rapidly adapt to meet the new demands. In this new world, where companies are relying on IT teams to have the right answer to each new challenge, it is important to recognize how technology vendors can support them. What are vendors offering and what do these professionals need?

Identifying Where IT Professionals Need the Most Help

To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers across the AppDynamics website during a peak period of the COVID-19 pandemic, March 1 through April 4, 2020. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services. This shows IT professionals are searching for more effective ways to manage, optimize and scale services to meet their users' expectations.

APM, Cloud and Microservices Are On the Rise

Instead of storefronts, customers have been depending on the reliability of digital experiences to keep things as normal as possible. Similarly, the complete shift to work from home for many companies accelerated a fully digital experience sooner than most expected. Monitoring and evaluating the performance of apps across the network makes sure employees and customers are having dynamic and personalized experiences, which ultimately drives brand loyalty. During the COVID-19 pandemic, web traffic for information about APM service has increased 24 percent and we experienced a 233 percent increase in attendance for an APM class, making it clear there is a huge desire to better understand the technology.

Additionally, the pandemic has made it difficult for businesses to predict demand or rely on capacity models built without accounting for the rapid behavior changes that are occurring. IT decision makers need flexibility to quickly scale resources up and down as user demands shift and we all adjust to this new physically disperse and app heavy reality. The cloud is what will help enable this. Some organizations who previously deployed on-premise software now need to enable a remote workforce and provide access to business-critical data in real-time to geographically dispersed teams. Validating these shifts in IT priorities, we saw a 40 percent increase in traffic to cloud monitoring related pages highlighting that a path to the cloud is necessary for business survival right now.

IT professionals are faced with the challenge of constantly evolving the quality of a digital experience so it makes sense that microservices would also be of interest. As microservices help develop, test and deploy code as efficiently as possible, web traffic for resources focused on microservices adoption and how to leverage microservices to enhance user experience has increased by 21 percent since the pandemic began.

These IT decision makers are accelerating adoption of container orchestration technologies like Kubernetes to manage and scale workloads. We found a 20 percent increase in web traffic for resources related to Kubernetes monitoring and a 33 percent increase in demand for resources about best practices for instrumenting containers.

It is clear that our increased dependence on the digital experience is pushing IT departments to find more efficient ways of deploying applications without breaking their budgets or alienating customers or employees in the process. IT professionals need additional support and tools to address their current challenges, which will not vanish post-pandemic.

This means that business leaders need to give them the tools, support and freedom they need to adopt new technologies and transform digital business models at a pace faster than anything we have seen before.

Angie Mistretta is CMO of AppDynamics, a part of Cisco
Share this

The Latest

November 07, 2024

On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...

November 06, 2024

Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...

November 05, 2024

The mobile app industry continues to grow in size, complexity, and competition. Also not slowing down? Consumer expectations are rising exponentially along with the use of mobile apps. To meet these expectations, mobile teams need to take a comprehensive, holistic approach to their app experience ...

November 04, 2024

Users have become digital hoarders, saving everything they handle, including outdated reports, duplicate files and irrelevant documents that make it difficult to find critical information, slowing down systems and productivity. In digital terms, they have simply shoved the mess off their desks and into the virtual storage bins ...

November 01, 2024

Today we could be witnessing the dawn of a new age in software development, transformed by Artificial Intelligence (AI). But is AI a gateway or a precipice? Is AI in software development transformative, just the latest helpful tool, or a bunch of hype? To help with this assessment, DEVOPSdigest invited experts across the industry to comment on how AI can support the SDLC. In this epic multi-part series to be posted over the next several weeks, DEVOPSdigest will explore the advantages and disadvantages; the current state of maturity and adoption; and how AI will impact the processes, the developers, and the future of software development ...

October 31, 2024

Half of all employees are using Shadow AI (i.e. non-company issued AI tools), according to a new report by Software AG ...

October 30, 2024

On their digital transformation journey, companies are migrating more workloads to the cloud, which can incur higher costs during the process due to the higher volume of cloud resources needed ... Here are four critical components of a cloud governance framework that can help keep cloud costs under control ...

October 29, 2024

Operational resilience is an organization's ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue. This doesn't just apply to downtime; it also covers service degradation due to latency or other factors. But make no mistake — when things go sideways, the bottom line and the customer are impacted ...

October 28, 2024

Organizations continue to struggle to generate business value with AI. Despite increased investments in AI, only 34% of AI professionals feel fully equipped with the tools necessary to meet their organization's AI goals, according to The Unmet AI Needs Surveywas conducted by DataRobot ...

October 24, 2024

High-business-impact outages are costly, and a fast MTTx (mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR)) is crucial, with 62% of businesses reporting a loss of at least $1 million per hour of downtime ...