Windward Consulting Group, a provider of consulting in IT service and operations management, and security operations, announced its Service Reliability offering powered by ServiceNow.
The collaboration will focus on helping businesses optimize their workflows and drive more value out of ServiceNow.
Windward Consulting Group provides a deep understanding of the IT ecosystem, creating streamlined workflows and seamless end-to-end user experiences. As a result, Windward Consulting Group clients achieve faster business growth and success.
"There are three core components to Service Reliability, similar to three legs to a stool. They are all interconnected and dependent on each other. These three areas are service management, operations management and security operations," said Sean McDermott, CEO of Windward Consulting Group. "This new offering, powered by ServiceNow, provides businesses with a unified platform approach and ensures applications and services are available all the time."
A ServiceNow Elite Partner, Windward Consulting supports ServiceNow customers through over 25 years of experience in IT Operations implementations. In its newest Service Reliability offering, Windward Consulting provides strategies to significantly enhance digital transformation efforts.
"We've always been an active participant at the ServiceNow's Knowledge Conference over the years," said McDermott. "As our partnership with ServiceNow continues to grow, attending this annual conference is just a reminder of the impact ServiceNow has had on our customers in their digital transformation journey."
The Latest
Industry experts offer predictions on how NetOps, Network Performance Management, Network Observability and related technologies will evolve and impact business in 2025 ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 6 covers cloud, the edge and IT outages ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 5 covers user experience, Digital Experience Management (DEM) and the hybrid workforce ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 4 covers logs and Observability data ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 3 covers OpenTelemetry, DevOps and more ...
In APMdigest's 2025 Predictions Series, industry experts offer predictions on how Observability and related technologies will evolve and impact business in 2025. Part 2 covers AI's impact on Observability, including AI Observability, AI-Powered Observability and AIOps ...
The Holiday Season means it is time for APMdigest's annual list of predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how Observability, APM, AIOps and related technologies will evolve and impact business in 2025 ...
Technology leaders will invest in AI-driven customer experience (CX) strategies in the year ahead as they build more dynamic, relevant and meaningful connections with their target audiences ... As AI shifts the CX paradigm from reactive to proactive, tech leaders and their teams will embrace these five AI-driven strategies that will improve customer support and cybersecurity while providing smoother, more reliable service offerings ...
We're at a critical inflection point in the data landscape. In our recent survey of executive leaders in the data space — The State of Data Observability in 2024 — we found that while 92% of organizations now consider data reliability core to their strategy, most still struggle with fundamental visibility challenges ...
