Zenoss announced the promotion of Brian Wilson to the position of Chief Customer Officer (CCO), effective immediately.
In this role, Wilson will continue to report to Greg Stock, Zenoss chairman and CEO.
"The role of the CCO is to ensure that the collective voice of the customer is incorporated into the strategy of the company.Brian has excelled in this endeavor over the past five years," Stock said. "He exemplifies our core value of 'Customers for Life,' and I am very proud of this significant milestone in his career."
Wilson joined the company in 2011 as VP of Services and Support and was promoted to SVP of Customer Success in 2014. In his new role as CCO, Wilson will be responsible for ensuring customers realize the full potential of the Zenoss platform, driving subscription renewals and customer expansions. He will also be the top customer advocate internally, influencing product direction and defining the customer experience.
The teams he will be responsible for include all global post-sale, customer-facing operations at Zenoss — from initial services engagement and deployment to ongoing customer support and services, account management, customer success, training, and the subscription renewal process.
"I feel privileged to marry the best aspects of conventional customer service with cutting-edge, industry-leading customer success methodologies and technologies," Wilson said. "I'm eager to expand the customer success team and to build upon the company's culture of 'Customers for Life' to deliver on our commitment to superior solutions and results."
Prior to joining Zenoss, Wilson was responsible for worldwide services delivery of the virtualization product portfolio at Quest Software. Wilson joined Quest through the successful acquisition of Surgient, where he was vice president of client services and was instrumental in the development of the first private cloud platform for Global 2000 enterprise customers.
Before Surgient, Wilson served in a senior management role to build the services, support and sales engineering organizations at WhisperWire, a venture-backed telecommunications sales effectiveness startup, later acquired by Convergys Corporation. Prior to WhisperWire, Wilson worked in the defense industry delivering virtual reality and visual simulation trainers to the armed forces.
Wilson holds a bachelor's degree in aerospace engineering from the University of Texas at Austin and a master's degree in industrial engineering from the University of Alabama at Huntsville.
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