In the era of observability, systems across your organization accumulate vast amounts of data about themselves — too much for IT teams to manage at the pace which containerized and cloud IT changes. And as data sources increase, silos emerge in the form of various telemetry and monitoring tools meant to aggregate that telemetry. These systems don't talk to each other, causing alerts to run amok. For SREs, the mental aerobics of correlating these alerts into insights constitutes toil — tedious, manual work spotting, deciphering and resolving events ...

There is no doubt that automation has become the key aspect of modern IT management. The end-user computing market is no exception. With a large and complex technology stack and a huge number of applications, EUC specialists need to handle an ever-increasing number of changes at an ever-increasing rate. Many IT organizations are starting to realize that they can no longer control the flow of changes. It is time to think about how to facilitate change ...

Over the last few decades, IT departments have decreased budgets in part because of recession. As a result, they have are being asked to do more with less. The increase in work has amplified the need for automation ...

EMA is about to embark on some new research entitled Data-Driven Automation: A Vision for the Modern CIO. We're trying to piece a puzzle together that so far we don't believe anyone to date has fully done — seek out where and how IT is moving toward integrated strategies for automation in context with real-world objectives and obstacles. We'll be looking at four use cases, each of will no doubt tell its own story ...

We're seeing artificial intelligence for IT operations or "AIOps" take center stage in the IT industry. If AIOps hasn't been on your horizon yet, look closely and expect it soon. So what can we expect from automation and AIOps as it becomes more commonplace? ...

Three-fourths (73 percent) of IT decision makers believe businesses that do not embrace IT automation to achieve the larger digital business strategy within the next five years will cease to exist in 10 years, according to a new study by BMC Software ...

It's an eye opener to see that while companies have implemented service management for the most part — more than 90 percent of companies reporting that they have an IT Service Management system (ITSM) — only 11 percent of companies stated that they have automated the process for organizing their response to IT outages and incidents, according to Everbridge's 2016 State of IT Incident Management report ...

In research done in 2015, Enterprise Management Associates (EMA) looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of authority across IT as a whole. Rather than casting the service desk as a reactive, low-tech bastion of ineffective customer interaction, the data outlined requirements for a much more dynamic ITSM team — a team that could govern decision making and automate actions in dialog with operations, development, and business stakeholders ...

Some companies have turned to automation to lower costs and increase efficiency, but the increasing number of distributed, virtual and cloud-based applications pose a unique challenge for APM as processes quickly become outdated and insufficient. And to make matters worse, the complexity of application delivery environments is outstripping the ability of APM products to monitor and manage performance ...