The effect of digital disruption on business has the potential to overturn incumbents and reshape markets faster than perhaps any force in history, according to a new report released today by the Global Center for Digital Business Transformation ...

In my last blog, I discussed how IT service management (ITSM) roles (and rules) are becoming more operations-aware. The blog examined a number of key game-changers for ITSM, including a growing requirement for shared analytics; the rise (not the demise) of the CMDB/CMS and service modeling; cloud as both a catalyst for innovation and a resource to be managed; and support for enterprise services such as facilities and HR. I also discussed two topics, mobility and unified endpoint management, that I’d like to examine in more depth here ...

Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, What Is the Future of IT Service Management? (March 2015), exposed a number of shifting trends that might surprise many in the industry ...

European organizations with the strongest Operational Intelligence capability are most likely to conquer the complexity of the fastest growing IT concerns, according to a new report titled Masters of Machines II, from analyst firm Quocirca ...

Given the extent to which companies are contracting out their IT organization to other parties, outsourcing appears to be making a comeback. But migrating your IT infrastructure and management to the cloud or another party remains a hot topic. In the outsourcing procedure you lay down your criteria for the quality to be delivered by the other party. We have to do this, because otherwise the supplier will rest on his laurels, which is the last thing we want. So, we've got our criteria, but who's going to monitor them and how transparent are the figures? ...

When gathering performance data it is important to note that correlation does not prove causality ...

The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. While this can be confusing, it is overall a good thing. Through this diversity, vendors delivering ADDM capabilities are, as an aggregate, seeking to be more responsive to a yet broader set of constituents, use cases, and roles than ever before. This includes requirements emerging from internal and external (public) cloud, the extended enterprise across ecosystems, agile application development, and a dramatic upswing in currency, ease of deployment and modularity. In some cases you will want to be sure to select an ADDM package that integrates with your core CMDB at initial deployment. In other cases it may come at a later time as a separate investment. On the other hand, depending on use case and overall readiness, an ADDM package may be the right starting point for growing your CMDB System in Phase One even without a core CMDB ...

The PADS (Performance Analytics and Decision Support) Framework is a more strategic approach to linking next-generation performance management and big data analytics technologies. It establishes best practices for assuring user experience, reducing risk and improving decision making. The Framework provides real-time intelligence that enables companies to build customer satisfaction and loyalty, and improve operational efficiency ...

Organizations large and small are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business — in fact, organizations detect and address an average of only 57% of critical IT issues before they impact the business — according to Continuity Software's 2015 IT Operations Analytics Survey ...