DEX - End User
Shane Pearson, Vice President, Product Marketing for HP Software, provides a unique insider's view into HP BSM and HP APM ...
User Experience Management (UEM) continues to capture interest in the marketplace. And yet it remains somewhat elusive ... A major investment bank graciously invited me to an interactive session at the Boston Harbor Hotel ... So I thought I’d reprise some of my thoughts from the Q&A for you who couldn’t attend ...
Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...
Lately both APM and UEM have received dramatic levels of attention across the industry -- with the common perception that UEM is a critical wing/adjunct of APM. I would argue that this is only a part of the picture. User Experience Management also has strong business impact, governance, service level and user productivity implications that transcend performance management ...
Jean-Pierre Garbani, Vice President, Principal Analyst at Forrester, offers guidance on selecting and managing APM solutions ...
Last month I attended the Gartner Data Center Conference in Las Vegas. This year, the hot topic was not only cloud computing but seems there were a lot of discussions around DevOps and analytics. Other topics of interest included Application Performance Monitoring (APM), End-user Experience (EUE), Business Transaction Management (BTM), Big Data and many more around IT operations. Take a peek at the few bits and bites I picked up ...
The quality of an end user's experience of an application is becoming an ever more important consideration in the APM world. Increasingly, multiple applications and loosely coupled infrastructure components are coming together to contribute to the end user's experience. Understanding how all those applications and components are interacting at the point where the user is engaging them is crucial to an understanding of the user's experience ...
Industry experts from analyst and consulting firms and all the top vendors offer thoughtful, insightful, and sometimes controversial predictions on how Application Performance Management and related BSM and ITSM technologies will change and impact business in 2012 ...
APMdigest followers will already have read the article on Gartner's 5 Dimensions of APM. We'd like to look at this matter from a different angle: What are the important issues and goals to consider when evaluating a suite of APM solutions -- from one or more vendors -- to ensure that your APM solution will help IT operate at the new speed of business?
Gartner's recently published Magic Quadrant for Application Performance Monitoring defines “five distinct dimensions of, or perspectives on, end-to-end application performance” which are essential to APM ...
Mobile has arrived and is accelerating in a big way across industries like retail, financial services, travel and entertainment. To capitalize on the mobile web opportunity, you need to make your site's mobile user experience as fast, reliable, high-quality and user-friendly as possible ...
Deciding to take the plunge and start Application Performance Management is a big first step. Choosing which application(s) to start monitoring is the next one. I suggest that Exchange is the perfect starting point ...
Back in the “good” or “bad” old days, life used to be simpler for those of us focused on BSM. Application Management, though strategic, was domain-centric and BSM was where everything came together. But as technologies evolved, and a growing focus on real-time currency, in part due to cloud, caused a combination of panic and realignment in many IT organizations, APM became more cross-domain in nature and BSM became more of a watchword for strategies that get postponed for blue skies and quieter times ...
Implementing ITIL can be a very difficult task, especially with the considerations that need to be applied both within and outside an organization before committing. The organization’s business objectives, environment, structure, culture, people and, more importantly, attitude toward ITIL need to be considered ...
Will Cappelli, Gartner Research VP in Enterprise Management, discusses the past and future of APM, and its key components such as analytics and end-user experience monitoring ...
Will Cappelli, Gartner Research VP in Enterprise Management, talks about the growing importance of Application Performance Management ...
The perception of many customers is that “IT is too hard”. Many struggle with different places to order different services, are unsure of the cost involved and do not understand the true value IT provides to the business. Part of this is because IT does a poor job marketing and selling what they do to the business. A service catalog is a great mechanism to market and sell IT services 24x7 and provide useful information about the services offered.
Cloud computing requires a sophisticated approach to Business Service Management that enables you to track services from the data center and into the cloud. This post looks at 5 key capabilities that organizations must have in order to maintain visibility and control in the cloud ...
Defining BSM has always been a challenge. Many tool vendors have their own definitions of BSM, or use other terms such as ITSM, BTM or APM instead of BSM ...
Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly. Here are 5 tips to help you get started.
From the BSMdigest archives, this article from 2006 gives some historical perspective on the struggle to gain visibility into the end-user experience.
Business Service Management tools link IT components and the business services they support. BSM has changed both the way IT is managed and the conversation between IT and the business, putting focus on service levels of key business processes rather than on service level agreement (SLA) management of specific IT components ...
Over the past year or so there has been a lot of buzz around the terms ‘customer experience’ and ‘end-user experience’, as well as advice on how to maximize or optimize experience. Why the focus on the end-user experience? It’s the key to driving the adoption and efficient use of critical business services ...
Mark Petroff, President and CEO of Marketing Associates, and Andy Frey, CTO, talk about Application Performance Management and how it impacts the end-user experience.
It is no longer good enough to know that application performance is degrading - enterprises also need to be able to make the infrastructure and application adjustments necessary to avoid performance issues in the first place ...
