July 24, 2015

Mobile apps are serious business, and mobile app performance is key. With this in mind, APMdigest asked industry experts – from analysts and consultants to the top vendors – to recommend the best ways to ensure mobile app performance. Part 4 of the list, the final installment, covers more production solutions such as NPM and ITOA ...

July 23, 2015

Mobile apps are serious business, and mobile app performance is key. With this in mind, APMdigest asked industry experts – from analysts and consultants to the top vendors – to recommend the best ways to ensure mobile app performance. Part 3 of the list covers the production side including Application Performance Management, monitoring and more ...

July 22, 2015

Mobile apps are serious business, and mobile app performance is key. With this in mind, APMdigest asked industry experts – from analysts and consultants to the top vendors – to recommend the best ways to ensure mobile app performance. Part 2 of the list is all about mobile app design ...

July 20, 2015

Mobile apps are serious business. Every year mobile apps are becoming more critical to the way consumers buy, organizations do business, and the world communicates. And if mobile apps are becoming vital to business, then mobile app performance is key. With this in mind, APMdigest asked industry experts – from analysts and consultants to the top vendors – to recommend the best ways to ensure mobile app performance. The full list of 18 Ways to Ensure Mobile App Performance will be posted over the next 4 days. With Part 1, we start at the beginning, at the development and testing stages ...

July 16, 2015
John Rakowski

Mobile apps and websites must be key to success? An app is critical to help you "play" in today’s digital retail market, but having an app alone will not guarantee success. So here are three reasons highlighted in the AppDynamics report An App Is Not Enough which are key for mobile app success ...

July 15, 2015
John Rakowski

For today’s always-on consumers, the performance of retail websites and mobile applications is strongly linked to customer satisfaction, loyalty and spend, according to a new study by AppDynamics. The AppDynamics report An App Is Not Enough indicates that consumer expectations of retail websites and mobile apps are evolving in response to the growth of mobile and emerging technologies, with 70 percent of consumers stating that the performance of a mobile app impacts their perception of the retailer ...

July 14, 2015
Dennis Drogseth

In my last blog, I discussed how IT service management (ITSM) roles (and rules) are becoming more operations-aware. The blog examined a number of key game-changers for ITSM, including a growing requirement for shared analytics; the rise (not the demise) of the CMDB/CMS and service modeling; cloud as both a catalyst for innovation and a resource to be managed; and support for enterprise services such as facilities and HR. I also discussed two topics, mobility and unified endpoint management, that I’d like to examine in more depth here ...

July 13, 2015
Nik Koutsoukos

Your enterprise network — and all the applications running on it — is the foundation for how every single employee gets his or her work done. E-mail, SharePoint, VoIP, CRM, ERP and every other custom or off-the-shelf application runs on your network. In order to provide these applications to end-users, more enterprises are adopting a hybrid enterprise model that incorporates a mix of on-premises and cloud-hosted apps, and of networks comprised of private, public Internet infrastructure. This makes monitoring applications and network performance a lot more challenging, more time-consuming and therefore costlier for IT. A key question you must ask yourself when determining whether you have the necessary visibility into your network and all the applications running on it: Do I know what I need to monitor? ...

July 09, 2015
Aruna Ravichandran

As companies transform into software-driven enterprises, bringing high-quality applications to market faster becomes one of the most critical differentiators. According to a global study — The Battle for Competitive Advantage in the App Economy — commissioned by CA Technologies 43 percent of those surveyed believe that becoming a software-driven enterprise is a critical driver of competitive advantage today, rising to 78 percent in three years. Based on key insights from the data and interviews with respondents, the following seven points represent rules of engagement that companies should follow as they seek competitive advantage ...

July 08, 2015
Dennis Drogseth

Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, What Is the Future of IT Service Management? (March 2015), exposed a number of shifting trends that might surprise many in the industry ...

July 07, 2015
Dennis Drogseth

Both the “rules” and the “roles” governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, What Is the Future of IT Service Management? (March 2015), exposed a number of shifting trends that might surprise many in the industry ...

July 06, 2015
Nik Koutsoukos

For more than half of Federal IT decision makers, it takes a day or more to detect and fix application performances. That is why there is a federal network visibility crisis. Poor application performance directly impacts federal agency productivity and the costs associated with network outages can be staggering. Today the average cost of an enterprise application failure per hour is $500,000 to $1 million ...

July 01, 2015

CIOs are under pressure to support fast-evolving digital business scenarios but are finding traditional project and development methods unsuitable, according to Gartner, Inc. Enterprises are increasingly turning to agile development to speed up projects and illustrate their value ...

June 29, 2015
Drit Suljoti

In a Catchpoint study from March, news sites were found to have a significantly higher percentage of their site content – as well as their speed bottlenecks – coming from third parties than sites from the eCommerce, banking, and travel industries. And in a more recent survey of the top 50 news sites across both desktop and mobile, it's easy to see why ...

June 24, 2015
Coen Meerbeek

Given the extent to which companies are contracting out their IT organization to other parties, outsourcing appears to be making a comeback. But migrating your IT infrastructure and management to the cloud or another party remains a hot topic. In the outsourcing procedure you lay down your criteria for the quality to be delivered by the other party. We have to do this, because otherwise the supplier will rest on his laurels, which is the last thing we want. So, we've got our criteria, but who's going to monitor them and how transparent are the figures? ...

June 23, 2015
Pete Waterhouse

For decades IT operations has been viewed as something of a back-office technology function; the IT engine room. That’s not wrong since the applications under control have generally been large monolithic systems of record designed to automate internal business processes. These systems have been inherently complex and tightly-coupled, so changing them has been difficult, time consuming and costly. As such, our operational mindset has remained firmly focused on maintaining reliability and avoiding risk at all costs – even if that means holding back releases and ticking off our colleagues in development. Not anymore ...

June 22, 2015
Gabriel Lowy

The "point of delivery", which is where users access composite apps, is the only perspective from which user experience should be evaluated. Thus, the most relevant metric for IT teams is not about infrastructure utilization. Instead, it is at what point of utilization the user experience begins to degrade. This means transaction completion. If transactions do not complete, user experience suffers as does business performance ...

June 18, 2015
Tom Hayes

According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business ...

June 17, 2015

Dynatrace’s Chief Marketing Officer Nicolas Robbe talks about Application Performance Management (APM), and the company’s ongoing business transformation and future outlook – including the merger with Keynote announced today ...

June 16, 2015
Patrick Carey

Chances are you either have already or are contemplating replacing your old POTS/PBX telephone system with some flavor of Voice of IP (VoIP). But before you cut the phone cord you need to understand how your network performance (or lack thereof) can make or break your user experience and productivity with these tools ...

The BSM Blog

July 17, 2015
Terry Critchley
Author of "High Availability IT Services"
July 10, 2015
Pete Goldin
APMdigest
June 26, 2015
Pete Goldin
APMdigest
June 24, 2015
Coen Meerbeek
Blue Factory Internet
June 22, 2015
Gabriel Lowy
Tech-Tonics
June 19, 2015
Bob Wescott
The Every Computer Performance Book

Vendor Forum

July 16, 2015
John Rakowski
AppDynamics
July 15, 2015
John Rakowski
AppDynamics
July 13, 2015
Nik Koutsoukos
Riverbed Technology
July 09, 2015
Aruna Ravichandran
CA Technologies
June 25, 2015
Ashwin Ram
ManageEngine
June 23, 2015
Pete Waterhouse
CA Technologies
June 18, 2015
Tom Hayes
Kaseya
June 16, 2015
Patrick Carey
Exoprise
June 15, 2015
Amir Rozenberg
Perfecto Mobile
June 12, 2015
Aaron Rudger
Keynote