July 01, 2015

CIOs are under pressure to support fast-evolving digital business scenarios but are finding traditional project and development methods unsuitable, according to Gartner, Inc. Enterprises are increasingly turning to agile development to speed up projects and illustrate their value ...

June 29, 2015
Drit Suljoti

In a Catchpoint study from March, news sites were found to have a significantly higher percentage of their site content – as well as their speed bottlenecks – coming from third parties than sites from the eCommerce, banking, and travel industries. And in a more recent survey of the top 50 news sites across both desktop and mobile, it's easy to see why ...

June 24, 2015
Coen Meerbeek

Given the extent to which companies are contracting out their IT organization to other parties, outsourcing appears to be making a comeback. But migrating your IT infrastructure and management to the cloud or another party remains a hot topic. In the outsourcing procedure you lay down your criteria for the quality to be delivered by the other party. We have to do this, because otherwise the supplier will rest on his laurels, which is the last thing we want. So, we've got our criteria, but who's going to monitor them and how transparent are the figures? ...

June 23, 2015
Pete Waterhouse

For decades IT operations has been viewed as something of a back-office technology function; the IT engine room. That’s not wrong since the applications under control have generally been large monolithic systems of record designed to automate internal business processes. These systems have been inherently complex and tightly-coupled, so changing them has been difficult, time consuming and costly. As such, our operational mindset has remained firmly focused on maintaining reliability and avoiding risk at all costs – even if that means holding back releases and ticking off our colleagues in development. Not anymore ...

June 22, 2015
Gabriel Lowy

The "point of delivery", which is where users access composite apps, is the only perspective from which user experience should be evaluated. Thus, the most relevant metric for IT teams is not about infrastructure utilization. Instead, it is at what point of utilization the user experience begins to degrade. This means transaction completion. If transactions do not complete, user experience suffers as does business performance ...

June 18, 2015
Tom Hayes

According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business ...

June 17, 2015

Dynatrace’s Chief Marketing Officer Nicolas Robbe talks about Application Performance Management (APM), and the company’s ongoing business transformation and future outlook – including the merger with Keynote announced today ...

June 16, 2015
Patrick Carey

Chances are you either have already or are contemplating replacing your old POTS/PBX telephone system with some flavor of Voice of IP (VoIP). But before you cut the phone cord you need to understand how your network performance (or lack thereof) can make or break your user experience and productivity with these tools ...

June 12, 2015
Aaron Rudger

With more consumers on mobile devices and connected across social channels, customers have become more empowered and in control of their relationships with brands. For many companies, the only way to grow their revenue is to become customer-obsessed. By examining their current business approach and transforming their strategy to digital, organizations have the opportunity to better align customer experiences to their initiatives that drive the top line. While shaping a digital strategy around customer metrics is a top focus for organizations, its execution requires both business and IT teams to collaborate and consistently deliver experiences using the underlying technology performance. IT failures due to infrastructure, third party services or the customer’s environment are common sources of reduced engagement and business disruptions. A recently study by Forrester Consulting — Mind the Gap: A Study of Digital Strategy and Alignment Between Business and IT — found that 78 percent of respondents in the line of business do not believe their organizations have the performance capabilities needed to inform a digital strategy now or in the foreseeable future ...

June 10, 2015
Dennis Drogseth

The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. While this can be confusing, it is overall a good thing. Through this diversity, vendors delivering ADDM capabilities are, as an aggregate, seeking to be more responsive to a yet broader set of constituents, use cases, and roles than ever before. This includes requirements emerging from internal and external (public) cloud, the extended enterprise across ecosystems, agile application development, and a dramatic upswing in currency, ease of deployment and modularity. In some cases you will want to be sure to select an ADDM package that integrates with your core CMDB at initial deployment. In other cases it may come at a later time as a separate investment. On the other hand, depending on use case and overall readiness, an ADDM package may be the right starting point for growing your CMDB System in Phase One even without a core CMDB ...

June 09, 2015
Nik Koutsoukos

The development of new and more complex business technologies happens so quickly now that they are starting to outpace the rate at which IT organizations can effectively monitor the entire IT infrastructure and react to problems. This is particularly true as more enterprises adopt a hybrid model with some resources managed in the data center and some in cloud or SaaS-based environments. Simultaneously, IT organizations have become increasingly siloed as different personnel develop skillsets specific to different pieces of the IT infrastructure, such as database management, the network, information security, etc. As a result, the “war room” – where IT personnel gather to diagnose and fix a problem – more often than not devolves into a session of finger pointing and delays. Remedying this situation demands a new approach to managing performance that enables IT to become more proactive instead of reactive, and more collaborative instead of siloed ...

June 05, 2015
Gabriel Lowy

The PADS (Performance Analytics and Decision Support) Framework is a more strategic approach to linking next-generation performance management and big data analytics technologies. It establishes best practices for assuring user experience, reducing risk and improving decision making. The Framework provides real-time intelligence that enables companies to build customer satisfaction and loyalty, and improve operational efficiency ...

June 04, 2015

Website owners can take many different actions to optimize and accelerate page load times, ultimately improving both the real and perceived user experience for visitors. The following is an excerpt from a Radware report: Spring 2015 State of the Union for Ecommerce Page Speed & Web Performance ...

June 01, 2015

APMdigest asked industry experts to outline the most important factors that impact website response time. The last installment of the list, featuring factors 16–20, presents various factors you may not have considered ...

May 29, 2015

APMdigest asked industry experts to outline the most important factors that impact website response time. The third installment of the list, featuring factors 11–15, covers the back end ...

May 28, 2015

APMdigest asked industry experts to outline the most important factors that impact website response time. The second installment of the list, featuring factors 6–10, covers the front end ...

May 27, 2015

Three seconds may not seem like a long time, but it could be the difference between making the online sale and losing a customer ... With the need for website performance in mind, APMdigest is exploring the factors you need to look out for. We asked industry experts – from analysts and consultants to the top vendors – to outline the most important factors that impact website response time. Each expert has given their opinion on which factor is the most significant, and the result is a well-rounded list that encompasses a wide variety of issues that can impact performance ...

May 26, 2015

Amy DeMartine, Forrester Senior Analyst serving Infrastructure & Operations Professionals, discusses the modern service delivery cycle and her report: What Makes Modern Service Delivery Modern? ...

May 22, 2015

Organizations large and small are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business — in fact, organizations detect and address an average of only 57% of critical IT issues before they impact the business — according to Continuity Software's 2015 IT Operations Analytics Survey ...

May 20, 2015
Dennis Drogseth

Very few CMDB solutions are currently packaged as standalone options. For instance, you may already have a CMDB embedded in your service desk that’s not yet in use. However, you may decide for any number of reasons that your current investment isn’t the one to take you the whole distance going forward. Moreover, there are a growing number of variations on a theme — as some CMDBs are packaged primarily as BSM solutions optimized for service impact and performance, others target workflow and automation, and some CMDB solutions are extensions of application discovery and dependency mapping tools ...

The BSM Blog

June 26, 2015
Pete Goldin
APMdigest
June 24, 2015
Coen Meerbeek
Blue Factory Internet
June 22, 2015
Gabriel Lowy
Tech-Tonics
June 19, 2015
Bob Wescott
The Every Computer Performance Book
June 11, 2015
Dennis Drogseth
EMA
June 05, 2015
Gabriel Lowy
Tech-Tonics
May 21, 2015
Pete Goldin
APMdigest

Vendor Forum

June 25, 2015
Ashwin Ram
ManageEngine
June 23, 2015
Pete Waterhouse
CA Technologies
June 18, 2015
Tom Hayes
Kaseya
June 16, 2015
Patrick Carey
Exoprise
June 15, 2015
Amir Rozenberg
Perfecto Mobile
June 12, 2015
Aaron Rudger
Keynote
June 09, 2015
Nik Koutsoukos
Riverbed Technology
May 19, 2015
Eric Senunas
VMTurbo
May 15, 2015
Dave Gibson
Reveille Software
May 12, 2015
Andreas Grabner
Dynatrace
May 08, 2015
Ann Ruckstuhl
SOASTA