May 26, 2015

Amy DeMartine, Forrester Senior Analyst serving Infrastructure & Operations Professionals, discusses the modern service delivery cycle and her report: What Makes Modern Service Delivery Modern? ...

May 22, 2015

Organizations large and small are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business — in fact, organizations detect and address an average of only 57% of critical IT issues before they impact the business — according to Continuity Software's 2015 IT Operations Analytics Survey ...

May 20, 2015
Dennis Drogseth

Very few CMDB solutions are currently packaged as standalone options. For instance, you may already have a CMDB embedded in your service desk that’s not yet in use. However, you may decide for any number of reasons that your current investment isn’t the one to take you the whole distance going forward. Moreover, there are a growing number of variations on a theme — as some CMDBs are packaged primarily as BSM solutions optimized for service impact and performance, others target workflow and automation, and some CMDB solutions are extensions of application discovery and dependency mapping tools ...

May 18, 2015
Larry Haig

It is easy to feel that so called "second generation" APM tooling rules the world. And for good reason, many would argue – certainly the positive disruptive effects of support for highly distributed / Service Orientated architectures, and the requirements of many fast moving businesses to support a plethora of different technologies are a powerful dynamic. That leaves aside the undoubted advantages of comprehensive traffic screening (as opposed to "hard" sampling), ease of installation and commissioning (relative in some cases), user accessibility, flexible reporting and tighter productive association between IT and business – in short, empowering the DevOps and PerfOps revolution. So, modern APM is certainly well attuned to the requirements of current business. What's not to like? Could these technologies have an Achilles heel? ...

May 13, 2015
Gabriel Lowy

The PADS (Performance Analytics Decision Support) Framework helps companies take a more strategic approach to user experience. It's a framework that lets IT and business management understand the link between next-generation Application Performance Management (APM) and big data analytics to enable improved application governance and operational performance. Across industry sectors, companies that unify APM and user experience outperform their peer group in financial results and market valuation. These companies also use 30% fewer tools to achieve these results. The majority have consolidated onto a core platform from one vendor, with tactical deployments of other vendor solutions for specific use cases, departments or technologies. They consistently deliver stellar user experiences with greater IT productivity and lower costs than their less-performing peers ...

May 12, 2015
Andreas Grabner

We conducted a performance diagnostic session on a live e-commerce website, and after our first initial glance at their landing page we saw the usual performance suspects. Some of the highlights we found on the website we analyzed during the performance clinic are below ...

May 11, 2015
Jeffrey Kaplan

Last December, my APMdigest prediction for 2015 was:"The advent of the “Internet of Things” (IoT) will elevate the importance of implementing powerful, easy-to-use and cost-effective APM solutions as a rapidly expanding universe of end-points are connected by software-enabled sensors and systems." Less than halfway through the new year and we're seeing the market activity around IoT opportunities accelerate ...

May 07, 2015
Larry Dragich

In the world of Application Performance Management (APM) it is always better to enlist more than one entity to help solve the mystery of performance problems. Gathering facts related to a crime is essential, and can be likened to utilizing an APM solution for solving application performance problems. The more information about an application’s behavior that you can obtain, along with understanding its idiosyncrasies within the environment, the more likely you will be able to pinpoint root causes of performance issues ...

May 06, 2015
Haim Koschitzky

How do we organize log data in a meaningful way that will not only make sense, but also be practical, usable, visible, and accessible quickly; in addition to being organized to support DevOps and APM insights? Despite numerous log data analysis deployments, we still identify many challenges users face regarding IT log data visualization, analysis, and insights. How can we make sure anomaly detection is fast and easy so that log management does not become too time-consuming? Here are some guidelines for building meaningful operational views and dashboards for IT, leveraging log search, log analysis, machine learning, and advanced analytics ...

May 05, 2015
Gabriel Lowy

Companies are rapidly adopting DevOps practices to create higher-quality software faster and more efficiently to improve customer experience, lower IT costs and enhance productivity. But the key to success for software-driven businesses is delivering value with BizDevOps ...

May 01, 2015
Dennis Drogseth

In writing CMDB Systems: Making Change Work in the Age of Cloud and Agile, we gained a lot by talking to deployments. In the spirit of our own recommendations for how to manage and optimize a CMDB-related initiative, our goal was to learn from reality more than just preach a series of best practices. What I’ve chosen to write about here are just a few highlights, following four key areas of interest: Dialog, Communication and Stakeholder Planning; Architecture; Cloud; and Agile ...

April 29, 2015
Denis Goodwin

The world we monitor has changed. This change all starts with shifts in software development, the Internet, and the expectations of end users — each evolving rapidly and because of each other. Software development has moved from one development team building end-to-end applications for a mostly homogenous set of users to many teams assembling software components into an application for a more diverse set of users. Now, they have high expectations for software performance, led by the prevalence of consumer applications such as Facebook, Instagram, Twitter, YouTube, where everything is fast and mostly seamless. It is the confluence of these shifts that puts API performance front and center ...

April 28, 2015

Jean-Pierre "J.P." Garbani, VP, Principal Analyst serving Infrastructure & Operations Professionals at Forrester, discusses his new report: Transform Infrastructure And Operations For The Future Technology Management Cycle, and the changing role of the I&O organization ...

April 27, 2015

Jean-Pierre "J.P." Garbani, VP, Principal Analyst serving Infrastructure & Operations Professionals at Forrester, discusses his new report: Transform Infrastructure And Operations For The Future Technology Management Cycle ...

April 23, 2015

Infrastructure and operations (I&O) leaders planning a bimodal IT strategy will miss out on the benefits of DevOps support for agile practices unless they transform their I&O culture, according to Gartner, Inc. Gartner said that the implementation of a bimodal IT strategy requires careful planning and execution. Analysts predict that, by 2018, three quarters of enterprise IT organizations will have tried to create a bimodal capability, but that less than 50 percent of those will reap the benefits of improved agility and risk management. The following five-step approach will help I&O leaders achieve an agile I&O culture ...

The BSM Blog

May 21, 2015
Pete Goldin
APMdigest
May 18, 2015
Larry Haig
Intechnica
May 13, 2015
Gabriel Lowy
Tech-Tonics
May 11, 2015
Jeffrey Kaplan
THINKstrategies
May 07, 2015
Larry Dragich
Auto Club Group
May 05, 2015
Gabriel Lowy
Tech-Tonics

Vendor Forum

May 19, 2015
Eric Senunas
VMTurbo
May 15, 2015
Dave Gibson
Reveille Software
May 12, 2015
Andreas Grabner
Dynatrace
May 08, 2015
Ann Ruckstuhl
SOASTA
May 06, 2015
Haim Koschitzky
XpoLog
April 20, 2015
Michael Segal
NetScout Systems
April 16, 2015
Ulrica de Fort-Menares
LiveAction