CIOs are under pressure to support fast-evolving digital business scenarios but are finding traditional project and development methods unsuitable, according to Gartner, Inc. Enterprises are increasingly turning to agile development to speed up projects and illustrate their value ...
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European organizations with the strongest Operational Intelligence capability are most likely to conquer the complexity of the fastest growing IT concerns, according to a new report titled Masters of Machines II, from analyst firm Quocirca ...
In a Catchpoint study from March, news sites were found to have a significantly higher percentage of their site content – as well as their speed bottlenecks – coming from third parties than sites from the eCommerce, banking, and travel industries. And in a more recent survey of the top 50 news sites across both desktop and mobile, it's easy to see why ...
While nearly half (45%) of service desks are interested in technology integration, 75% do not have the ability to calculate return on investment, according to new research by LANDESK in partnership with the Service Desk Institute (SDI) ...
ManageEngine recently released the findings of its inaugural ITSM survey of organizations using service desk software. The survey reveals the high level of first-time IT help desk adoption as well as the high number of IT help desk implementations beyond IT ...
Given the extent to which companies are contracting out their IT organization to other parties, outsourcing appears to be making a comeback. But migrating your IT infrastructure and management to the cloud or another party remains a hot topic. In the outsourcing procedure you lay down your criteria for the quality to be delivered by the other party. We have to do this, because otherwise the supplier will rest on his laurels, which is the last thing we want. So, we've got our criteria, but who's going to monitor them and how transparent are the figures? ...
For decades IT operations has been viewed as something of a back-office technology function; the IT engine room. That’s not wrong since the applications under control have generally been large monolithic systems of record designed to automate internal business processes. These systems have been inherently complex and tightly-coupled, so changing them has been difficult, time consuming and costly. As such, our operational mindset has remained firmly focused on maintaining reliability and avoiding risk at all costs – even if that means holding back releases and ticking off our colleagues in development. Not anymore ...
The "point of delivery", which is where users access composite apps, is the only perspective from which user experience should be evaluated. Thus, the most relevant metric for IT teams is not about infrastructure utilization. Instead, it is at what point of utilization the user experience begins to degrade. This means transaction completion. If transactions do not complete, user experience suffers as does business performance ...
When gathering performance data it is important to note that correlation does not prove causality ...
According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business ...