White Papers

This whitepaper provides the IT Retailer with new insights into:
- Omni-channel retail’s unique challenges and opportunities
- What’s missing in most omni-channel strategies
- Real-world case studies for driving excellent customer and end user experience
The whitepaper also focuses on how, just as the customer is at the center of omni-channel retailing, the end user (your workforce interacting with your customers) must also be at the center of the performance monitoring strategy.

Detecting and fixing problems on live applications has never been more challenging. Learn how to examine and resolve common, yet elusive application performance problems that reveal themselves only when you look at them from the right vantage point.

Recent global research study provides insights into how the imperatives translate into actions. The “Digital Disrupters” who are achieving high returns from digital investments and who drive market and organizational disruption have a number of traits in common. Download the research to find out more.

Application Performance Management, or APM, is the monitoring and management of the availability and performance of software applications. Different people interpret this definition differently so this whitepaper attempts to qualify what APM is, what it includes, and why your business needs it. If you are going to take control of the performance of your applications, then this article gives you everything you need to understand factors like what to measure and how to interpret it in the context of your business.

Are your end users missing from your enterprise’s mobile workspace strategy? Do you want to learn 5 keys for improving mobile workforce productivity featuring real-world use cases from every major industry? Don’t miss downloading your free copy of this newly published report featuring Gartner research.

Not sure which Application Performance Management vendor to choose? Download IT Central Station's free report and find out what your peers are saying about the leading APM solutions. Learn about:
- Valuable Features
- Room for Improvement
- Deployment, Stability, Scalability Issues
- ROI and More
IT Central Station is the leading review site used by enterprise tech professionals to research APM and other solutions in order to make informed buying decisions. Unleash the power of crowdsourced knowledge, unbiased product reviews and social networking with this free report.

This newly published guide, featuring Gartner research, provides:
- Insight into how End User Experience Management can help hold cloud providers accountable to SLAs
- Access to Gartner’s Cool Vendors in Vendor Management for 2015
- A real-world case study on how End User Experience Management drove a 40% increase in performance of a SaaS-based app
The guide also explains how, when it comes to monitoring business-critical apps running in the cloud, Aternity End User Experience Monitoring uniquely addresses what counts most to the workforce – the performance of the app as it renders on any device.

For retailers, websites and mobile apps are just the start of a true digital strategy - they enable you to compete. Simply having an app is not enough in order to increase revenue, credibility and brand loyalty. The key to omnichannel success is driving customer delight through optimal performance across the technologies of today and tomorrow. Read the report of AppDynamics’ exclusive survey into evolving customer expectations, emotional connections, and adoption of retail technology around the globe. Find out:
- How app performance impacts customer loyalty
- The digital disruptors that are driving retailers to up their app game
- Why it’s time to get personal in the age of convenience

Today people need a precise vision of where applications are failing to deliver a proper performance and to quickly identify transactions with errors and slow response times. Read this white paper to learn more about Performance Vision from SecurActive.

In this Research Report, Clabby Analytics reviews a wide variety of approaches to Application Performance Management (APM) and Aternity’s approach to End User Experience Monitoring, as well as new capabilities in Aternity Workforce APM v8.0. These new enhancements enable customers to more effectively ensure the productivity of their tech-dependent workforces by more easily assuring the quality and reliability of the critical applications on which their business run.

This paper by Shamus McGillicuddy, Senior Analyst at Enterprise Management Associates (EMA), explores the macro trends that are generating a need for unified monitoring. It identifies the business drivers for adoption, including the key considerations for earning a return on investment. Finally, the paper examines CA Technologies’ Unified Infrastructure Management (UIM) solution as an example of a monitoring architecture that supports the needs of an agile enterprise. The paper especially examines CA’s most recent iterations of UIM and how they are advancing both the networking monitoring capabilities of the architecture and the overall usability of the product.

The mobile ecosystem is growing fast and becoming increasingly complex. In the midst of this activity, however, it’s critical to keep your eye on the prize: who your end user is, what they are doing, and how they are doing it. The Mobile Playbook, compiled and distributed by EndUserExperience2Day, is an annually published report that shares the best real-world mobile trends, insights, and use cases around what’s influencing and driving mobile growth.

Recommended eBook: Most of us can now say that we have built our web applications on a foundation of APIs, both internal and external. With so much emphasis on the tiny API, it’s important to recognize its inherent power and make sure you build the appropriate safeguards to protect it. After all, the performance and availability of your APIs and Web services are increasingly important to users' overall experiences with today's mobile, social and e-commerce applications. Many organizations also have contractual agreements around API performance in place with business partners and need an objective way to measure actual performance against them.

Network-heavy, scale-out workloads place considerable stress on today’s rapidly growing virtualized and cloud datacenters. Non-delimiting network components, as well as emerging software-defined networking (SDN) technologies aim to mitigate the potential bottlenecks that can precipitate at the network layer in such environments, as well as simplify network design. However, there remain significant challenges, as well as optimization opportunities, at the network layer. This whitepaper examines the latency-inducing pitfalls of common VM placement tactics, as well as a network flow approach that minimizes network, compute, and storage latency all at once.

This paper discusses how applications and data center design has evolved and how to assure application performance with increased complexity and scale.
Learn about:
· Changes in application and data center design resulting in increased complexity
· Why assuring application performance is more important than ever
· Common approaches to assuring application performance
· How to bridge the gap between application and infrastructure performance

This study surveyed 6,770 consumers and 809 business decision makers in 18 countries to uncover how each group thought various characteristics of applications impacted user experience, and how well different industries delivered on those characteristics.

The TTFB (Time To First Byte) is a metric in network metrology. It is the time elapsed between the opening of a TCP connection between a client and a server, and receipt by the client of a first packet with payload from the server. If this measure has advantages, what about its relevance in application metrology? As this metric covers different kinds of problems, it should be seen as an overall index of performance, rather than as a metric of server response time, as this is often considered.

Ten years ago, the standard way to troubleshoot an application issue was to look at the logs. Today, if you’re depending just on log files to find and troubleshoot performance problems, then chances are your users are suffering – and you’re losing money for your business. Modern enterprise applications are increasingly complex and their performance is, more often than not, responsible for the success and revenue of their businesses. In this whitepaper we look at why logging is no longer enough for managing application performance.

Although monitoring the availability and health status is an obligation for every IT organization, it does not provide a full answer to the questions raised by running a complex IT systems which supports business critical processes. This paper covers the intrinsic limits to SNMP monitoring, and the benefits of combining SNMP monitoring with Network & Application Performance Management.

According to the results of this CA Technologies study with Vanson Bourne, 88% of 1,425 IT and line of business (LOB) executives surveyed already have or plan to adopt DevOps sometime within the next five years. This strong endorsement can be attributed to the greater demands on IT to deliver apps faster and to the tangible benefits DevOps adopters are seeing – measurable results showing from 15% to 21% improvements.