The BSM Blog

June 30, 2015
Pete Goldin
APMdigest

European organizations with the strongest Operational Intelligence capability are most likely to conquer the complexity of the fastest growing IT concerns, according to a new report titled Masters of Machines II, from analyst firm Quocirca ...

June 26, 2015
Pete Goldin
APMdigest

While nearly half (45%) of service desks are interested in technology integration, 75% do not have the ability to calculate return on investment, according to new research by LANDESK in partnership with the Service Desk Institute (SDI) ...

June 24, 2015
Coen Meerbeek
Blue Factory Internet

Given the extent to which companies are contracting out their IT organization to other parties, outsourcing appears to be making a comeback. But migrating your IT infrastructure and management to the cloud or another party remains a hot topic. In the outsourcing procedure you lay down your criteria for the quality to be delivered by the other party. We have to do this, because otherwise the supplier will rest on his laurels, which is the last thing we want. So, we've got our criteria, but who's going to monitor them and how transparent are the figures? ...

June 22, 2015
Gabriel Lowy
Tech-Tonics

The "point of delivery", which is where users access composite apps, is the only perspective from which user experience should be evaluated. Thus, the most relevant metric for IT teams is not about infrastructure utilization. Instead, it is at what point of utilization the user experience begins to degrade. This means transaction completion. If transactions do not complete, user experience suffers as does business performance ...

June 19, 2015
Bob Wescott
The Every Computer Performance Book

When gathering performance data it is important to note that correlation does not prove causality ...

June 11, 2015
Dennis Drogseth
EMA

Here is a suggested Application Discovery and Dependency Mapping (ADDM) checklist summary, addressing key areas of product differentiation ...

June 10, 2015
Dennis Drogseth
EMA

The Application Discovery and Dependency Mapping (ADDM) market is evolving rapidly, and in multiple directions at once. While this can be confusing, it is overall a good thing. Through this diversity, vendors delivering ADDM capabilities are, as an aggregate, seeking to be more responsive to a yet broader set of constituents, use cases, and roles than ever before. This includes requirements emerging from internal and external (public) cloud, the extended enterprise across ecosystems, agile application development, and a dramatic upswing in currency, ease of deployment and modularity. In some cases you will want to be sure to select an ADDM package that integrates with your core CMDB at initial deployment. In other cases it may come at a later time as a separate investment. On the other hand, depending on use case and overall readiness, an ADDM package may be the right starting point for growing your CMDB System in Phase One even without a core CMDB ...

June 08, 2015
Pete Goldin
APMdigest

Remote monitoring and automated management reduce the time to troubleshoot faulty networking devices by 75%, according to Dimension Data’s annual Network Barometer Report ...

June 05, 2015
Gabriel Lowy
Tech-Tonics

The PADS (Performance Analytics and Decision Support) Framework is a more strategic approach to linking next-generation performance management and big data analytics technologies. It establishes best practices for assuring user experience, reducing risk and improving decision making. The Framework provides real-time intelligence that enables companies to build customer satisfaction and loyalty, and improve operational efficiency ...

June 02, 2015
Pete Goldin
APMdigest

When compiling APMdigest's recent list of 20 Top Factors That Impact Website Response Time, I found it interesting to see several examples where intended improvements to websites can actually degrade the website's performance ...

May 22, 2015
Pete Goldin
APMdigest

Organizations large and small are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business — in fact, organizations detect and address an average of only 57% of critical IT issues before they impact the business — according to Continuity Software's 2015 IT Operations Analytics Survey ...

May 21, 2015
Pete Goldin
APMdigest

Companies are increasing IT salaries in order to attract and retain talent in a highly competitive hiring market, and the security profession in particular is red-hot, according to IDG’s Computerworld 2015 IT Salary Survey.

May 20, 2015
Dennis Drogseth
EMA

Very few CMDB solutions are currently packaged as standalone options. For instance, you may already have a CMDB embedded in your service desk that’s not yet in use. However, you may decide for any number of reasons that your current investment isn’t the one to take you the whole distance going forward. Moreover, there are a growing number of variations on a theme — as some CMDBs are packaged primarily as BSM solutions optimized for service impact and performance, others target workflow and automation, and some CMDB solutions are extensions of application discovery and dependency mapping tools ...

May 18, 2015
Larry Haig
Intechnica

It is easy to feel that so called "second generation" APM tooling rules the world. And for good reason, many would argue – certainly the positive disruptive effects of support for highly distributed / Service Orientated architectures, and the requirements of many fast moving businesses to support a plethora of different technologies are a powerful dynamic. That leaves aside the undoubted advantages of comprehensive traffic screening (as opposed to "hard" sampling), ease of installation and commissioning (relative in some cases), user accessibility, flexible reporting and tighter productive association between IT and business – in short, empowering the DevOps and PerfOps revolution. So, modern APM is certainly well attuned to the requirements of current business. What's not to like? Could these technologies have an Achilles heel? ...

May 14, 2015
Pete Goldin
APMdigest

Three-fourths (75 percent) of CIO respondents stated their network is an issue in achieving their organization's goals, according to a new survey of CIOs worldwide from Brocade, conducted by independent research agency Vanson Bourne. For almost a quarter of CIOs polled, it is a "significant" issue ...

May 13, 2015
Gabriel Lowy
Tech-Tonics

The PADS (Performance Analytics Decision Support) Framework helps companies take a more strategic approach to user experience. It's a framework that lets IT and business management understand the link between next-generation Application Performance Management (APM) and big data analytics to enable improved application governance and operational performance. Across industry sectors, companies that unify APM and user experience outperform their peer group in financial results and market valuation. These companies also use 30% fewer tools to achieve these results. The majority have consolidated onto a core platform from one vendor, with tactical deployments of other vendor solutions for specific use cases, departments or technologies. They consistently deliver stellar user experiences with greater IT productivity and lower costs than their less-performing peers ...

May 11, 2015
Jeffrey Kaplan
THINKstrategies

Last December, my APMdigest prediction for 2015 was:"The advent of the “Internet of Things” (IoT) will elevate the importance of implementing powerful, easy-to-use and cost-effective APM solutions as a rapidly expanding universe of end-points are connected by software-enabled sensors and systems." Less than halfway through the new year and we're seeing the market activity around IoT opportunities accelerate ...

May 07, 2015
Larry Dragich
Auto Club Group

In the world of Application Performance Management (APM) it is always better to enlist more than one entity to help solve the mystery of performance problems. Gathering facts related to a crime is essential, and can be likened to utilizing an APM solution for solving application performance problems. The more information about an application’s behavior that you can obtain, along with understanding its idiosyncrasies within the environment, the more likely you will be able to pinpoint root causes of performance issues ...

May 05, 2015
Gabriel Lowy
Tech-Tonics

Companies are rapidly adopting DevOps practices to create higher-quality software faster and more efficiently to improve customer experience, lower IT costs and enhance productivity. But the key to success for software-driven businesses is delivering value with BizDevOps ...

May 01, 2015
Dennis Drogseth
EMA

In writing CMDB Systems: Making Change Work in the Age of Cloud and Agile, we gained a lot by talking to deployments. In the spirit of our own recommendations for how to manage and optimize a CMDB-related initiative, our goal was to learn from reality more than just preach a series of best practices. What I’ve chosen to write about here are just a few highlights, following four key areas of interest: Dialog, Communication and Stakeholder Planning; Architecture; Cloud; and Agile ...

Pages

Subscribe to The BSM Blog