The BSM Blog

September 15, 2017
Dennis Drogseth
EMA

No technology that touches more than one IT stakeholder, no matter how good and how transformative, can deliver its potential without attention to leadership, process considerations and dialog. In this blog, I'd like to share effective strategies for AIA adoption ...

September 08, 2017
Dennis Drogseth
EMA

For our Advanced IT Analytics (AIA) Buyer's Guide, we interviewed more than 20 deployments to help us better assess vendor strengths and limitations. So given the abundance of riches to work with, I've decided to illustrate several of the more prominent AIA benefit categories with actual real-world comments ...

September 01, 2017
Dennis Drogseth
EMA

There may be no more critical emerging technology for IT organizations in the digital age than advanced IT analytics (AIA) — most commonly called “operational analytics.” It is with this in mind that EMA is launching what we believe is the first ever buyer's guide for AIA adoption ...

August 29, 2017
Pete Goldin
APMdigest

While business investments in smartphones and tablets are growing in some cases, the vast majority of employees still use laptops and desktops as their primary work device, and organizations aren’t planning to shift investments away from traditional PCs in the foreseeable future, according to a new study by Spiceworks ...

August 25, 2017
Pete Goldin
APMdigest

A majority (82 percent) of ITSM professionals believe that the IT roles of tomorrow will be more challenging, according to ManageEngine's IT Service Management Future Readiness survey ...

August 18, 2017
Pete Goldin
APMdigest

Network infrastructure is the key asset for organizations with geographically dispersed data centers and cloud computing for line-of-business applications, according to a new survey conducted by the SANS Institute ...

August 17, 2017
Pete Goldin
APMdigest

The Netherlands shows the fastest response time for mobile apps, followed by the United Kingdom, France and Taiwan, according to PacketZoom's Q2 Mobile Observatory and Benchmarks Report. The United States was ranked 13th among leading countries, with an average response time of 458 milliseconds, only slightly better than the global average of 438 milliseconds ...

August 15, 2017
Pete Goldin
APMdigest

Improving the end user experience and connecting IT to wider business objectives is a significant focal point for IT professionals, according to new survey conducted by Ivanti at this years' Service Desk & IT Support Show (SITS) in London ...

August 08, 2017
Pete Goldin
APMdigest

While executives say they understand the importance of Worker Experience and its impact on Customer Experience (and thereby customer loyalty and revenue), leadership struggles to fully connect the dots and implement programs to affect meaningful change, a study from Appirio, a Wipro company ...

August 04, 2017
Shamus McGillicuddy
EMA

Network managers will need to upgrade, expand, and adapt their network monitoring and management tools and practices if they are going to support the Internet of Things (IoT), according to new research by Enterprise Management Associates (EMA) ...

July 26, 2017
Ami Sterling
QualiTest

The retail industry is highly competitive, and as retailers move online and into apps, tech factors play a deciding role in brand differentiation. According to a recent QualiTest survey, a lack of proper software testing — meaning glitches and bugs during the shopping experience — is one of the most critical factors in affecting consumer behavior and long-term business ...

July 21, 2017
Pete Goldin
APMdigest

Public sector organizations undergoing digital transformation are losing confidence in IT Operations' ability to manage the influx of new technologies and evolving expectations, according to the 2017 Splunk Public Sector IT Operations Survey ...

July 17, 2017
Pete Goldin
APMdigest

Mobile devices account for more than 60 percent of all digital minutes in all 9 markets profiled in comScore's report: Mobile’s Hierarchy of Needs ...

July 10, 2017
Gary Mann
CTG

Your organization's Application Management and IT Help Desk teams are your "first line of defense," and they also wear many hats. One of the biggest challenges they face is the management of application portfolios. To help ensure your application and help desk operations are effective and manageable, there are a few simple things that IT leaders can do ...

June 21, 2017
Dennis Drogseth
EMA

While IT service management (ITSM) has too often been viewed by the industry as an area of reactive management with fading process efficiencies and legacy concerns, a new study by Enterprise Management Associates (EMA) reveals that, in many organizations, ITSM is becoming a hub of innovation ...

June 15, 2017
Pete Goldin
APMdigest

40 percent of UK retail websites experience downtime during seasonal peaks, according to a recent study by Cogeco Peer 1 ...

June 13, 2017
Pete Goldin
APMdigest

Many organizations are at a tipping point, as new technology demands are set to outstrip the skills supply, according to a new Global Digital Transformation Skills Study by Brocade ...

June 08, 2017
Julie Craig
EMA

How and where do tools fit into this picture? Tools help rein in this growth and complexity by addressing key functional questions supporting tools acquisitions. API providers often find themselves asking ...

June 07, 2017
Julie Craig
EMA

We live in a world of massively interconnected applications and supply chains. In recent years, the use of Application Programming Interfaces (APIs) has largely replaced technologies such as Electronic Data Interchange (EDI) and custom-written programs for development of new system integrations. APIs are now the de facto industry standard for integrating data and/or functionality across diverse application ecosystems. The speed and breadth with which API ecosystems have proliferated is impacting APM in a big way ...

May 25, 2017
Dennis Drogseth
EMA

According to most industry perceptions, application performance management (APM) and application portfolio management (APM) might seem to be worlds apart — or at best connected by a very thin thread. In this blog, I'd like to highlight three areas that are bridging the APM-to-APM divide: digital experience management, application discovery and dependency mapping (ADDM), and agile/DevOps lifecycle planning ...

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