The BSM Blog

April 17, 2014
Dennis Drogseth
EMA

In my previous blog, CMDB System Use Cases - Part One, I discussed use cases such as Change Impact Management and Change Automation, and Asset Management and Financial Optimization. In this follow-up blog I cover two more CMDB use cases ...

April 14, 2014
Dennis Drogseth
EMA

The least effective way to begin a CMDB deployment is to simply assume that by having the software in place and feeding it with assorted data you're building a system that will magically bring you value. That's why I like to stress "relevance" and "use case" when planning a CMDB initiative. The following is a summary of CMDB/CMS-related use-cases based on observations from real deployments ...

April 07, 2014
Pete Goldin
APMdigest

With consumers engaging more directly with businesses through mobile and social media, more than 60 percent of CIOs will focus more heavily on improving the customer experience and getting closer to customers, according to a new report released by IBM ...

April 02, 2014
John Rakowski
Forrester

Our relationship with technology is changing rapidly. It is becoming more intimate and personal, meaning that datacenter centric monitoring approaches that focus on availability and performance alone, while still essential, are only the beginning of what is required for a holistic technology monitoring strategy ...

March 22, 2014
Pete Goldin
APMdigest

Technology spend outside of the IT department is growing rapidly, according to a new CA Technologies study. As software-driven business transformation becomes the norm and businesses use new applications to engage their employees and customers, this trend is expected to continue, and accelerate, in the years to come ...

March 19, 2014
Russell Rothstein
IT Central Station

IT Central Station is a fast-growing professional social network for enterprise IT professionals to share knowledge and expertise. Reading reviews on IT Central Station are a valuable source to understand the challenges that other companies are facing today when managing application performance and choosing the right APM vendor to address their needs. The following are three themes I have seen discussed in some of our recent APM reviews ...

March 06, 2014
John Rakowski
Forrester

Here are some monitoring solution predictions I expect during 2014 to help with the call to action that I have summarized from my report ...

March 05, 2014
John Rakowski
Forrester

My top level advice is that during 2014, I&O has to concentrate on monitoring business technology which serves external customers. In fact this is not just a call for I&O professionals but also the rest of the business including marketing and eBusiness professionals. Why? Well just take a look at the near weekly media reports on "computer glitches" during 2013. These glitches meant lost revenue but more seriously impacted the brand image. Technology fuels business and this means that monitoring has to be a strategic business concern. So to avoid your company being the next computer glitch headline you should ...

February 28, 2014
Pete Goldin
APMdigest

Pages of the top 500 retail websites are not only bigger, but slower than ever and not meeting the demands of online shoppers ...

February 12, 2014
Dennis Drogseth
EMA

In spite of the array of confusing opinions, bad press, and general contentiousness that has recently surrounded Configuration Management Database (CMDB) deployments, EMA is seeing a resurgence of interest in both the CMDB and the more federated Configuration Management System (CMS) ...