The BSM Blog

January 21, 2015
Pete Goldin
APMdigest

Enterprises are not prioritizing holistic monitoring technology and are missing the opportunity for early issue identification that could prevent customer-impacting problems and, ultimately, damage to the company’s reputation, according to a study conducted by Forrester Consulting on behalf of Virtual Instruments ...

January 16, 2015
Pete Goldin
APMdigest

Of those surveyed, 82 percent of CIOs admit that they are unable to meet their business’s need for immediate, always-on access to IT services, according to the Veeam Data Center Availability Report 2014 ...

January 14, 2015
Dennis Drogseth
EMA

If you think that ITSM is static and old hat, think twice. A huge number of innovations are just emerging. Some have been a long time in coming; while others are unexpected surprises — as analytics and automation are changing the ITSM game dramatically. Here are some trends that I’ve seen in 2014 that I expect will grow in importance in 2015 ...

January 12, 2015
Pete Goldin
APMdigest

According to the 2014 Application Troubleshooting Survey, conducted by Stackify, 37% of respondents rely on user notifications to identify issues, and many problems take more than a half day to rectify. However, the survey also revealed that adoption of next generation unified application troubleshooting tools drastically improves response times and minimizes customer impact ...

January 08, 2015
Gabriel Lowy
Tech-Tonics

The business cases for Application Performance Management (APM) are customer satisfaction and operational efficiency. When applications run well, companies are better positioned to achieve return on investment (ROI) and risk management objectives ...

January 06, 2015
Pete Goldin
APMdigest

Advanced analytics is reaching an inflection point in adoption by both mid-market organizations and large enterprises in an effort to gain a competitive advantage, according to research commissioned by Dell ...

December 11, 2014
Gabriel Lowy
Tech-Tonics

More organizations are discovering the efficiencies of adopting DevOps practices for application lifecycle management. As they do, they realize that Application Performance Management (APM) enables DevOps ROI (return on investment) ...

December 08, 2014
Julie Craig
EMA

In the past, technology evolution was quantified as generational. The interesting thing about the generational approach is that it has always been associated with linear progression and evolutionary growth. However the rapid technology evolution we are seeing today is more revolutionary than evolutionary, and IT is bearing the brunt of its impact ...

December 04, 2014
Gabriel Lowy
Tech-Tonics

All organization should make user experience a top priority. After database, no software has become more strategic than a unified performance management platform. If applications don't perform to end user expectations, return on investment (ROI) and risk management objectives cannot be achieved. Employee engagement falters, customer loyalty erodes and the company lags behind its peer group in financial performance and market valuation ...

December 02, 2014
John Rakowski
Forrester

During 2014, we have seen a lot of talk about about DevOps but not that much walk or actionable recommendations. Every "DevOps expert" likes to give and discuss their own point of view but while these discussions are interesting, they are not really moving our industry forward. Forrester wants to change this - hence we are currently working on The Modern Service Delivery Playbook which will be released in 2015, and we are inviting you to take our survey ...

November 27, 2014
Pete Goldin
APMdigest

The Asia-Pacific APM market continues to grow strongly, driven by stringent regulatory norms and the growing dependence of business processes on applications, according to new research by Frost & Sullivan ...

November 20, 2014
James Billingham
Intechnica

Recently as part of an engagement reviewing a customer’s performance engineering maturity level and looking at what Application Performance Management (APM) tools best fit their needs I was asked, “Why not do it ourselves?” We didn’t have to go far in the analysis to demonstrate it was a non-starter for this customer, particularly as they rely on third parties and don’t have a large in-house development team who would have enough control to even start building this. But if you were going to create an OpenAPM yourself, would it even be feasible? ...

November 11, 2014
Pete Goldin
APMdigest

The average online shopper expects a web page to render in less than three seconds, according to two new studies by Radware. However, analysis of the load times of the top 100 retailers reveals that the median home page on a desktop takes 6.5 seconds to render its primary content and 11.4 seconds to fully load ...

November 06, 2014
Pete Goldin
APMdigest

Almost half of Holiday shopping will be done online in 2014, according to National Retail Federation’s (NRF) Holiday Consumer Spending Survey conducted by Prosper Insights & Analytics ...

November 04, 2014
Bob Wescott
The Every Computer Performance Book

Sometimes performance work is all about the customer: “What do we need to handle the seasonal peak with reasonable response time?” Sometimes performance work is all about the money: “Can we cut 30% of our IT budget?” When it is all about the money, you have to have some financial numbers to work with that everyone agrees upon ...

October 29, 2014
Pete Goldin
APMdigest

Only 15 percent of organizations reported they were fully prepared to support mobile requirements, despite the fact that 60 percent indicated they considered mobile management important or critical to their business, according to a survey conducted by FrontRange in conjunction with Enterprise Management Associates (EMA) ...

October 24, 2014
Pete Goldin
APMdigest

Traditional network vulnerabilities are causing more business impacts than most realize, resulting in revenue and job loss, according to a survey commissioned by Avaya ...

October 20, 2014
Larry Dragich
Auto Club Group

Adopting an Application Performance Management (APM) strategy will help you manage the quality of the customer experience. The challenge is that APM has evolved into a mosaic of monitoring tools, analytic engines, and event processors that provide many solutions to different problem sets ...

October 13, 2014
Dennis Drogseth
EMA

Last month I introduced some recent — and I believe highly significant — research into the area of what EMA calls "Advanced Operations Analytics" or AOA. In that blog, I defined AOA as "big data for IT" and went on to explain how it transcends operations to include all of IT as well as some business constituents. In parallel, AOA also supports many multiple use cases.Now I’d like to share some of the "use case" insights and perspectives we learned from the research ...

October 07, 2014
Gabriel Lowy
Tech-Tonics

Pursuing DevOps ROI (return on investment) is compelling for organizations that adopt this approach to agile development practices. With the evolution toward cloud and mobile apps that run on converged infrastructures companies that implement DevOps processes can realize significant benefits in the three components of ROI. These include reduced costs, enhanced productivity and faster time to revenue. DevOps can also help mitigate risks, such as customer loss due to poor user experience, operational inefficiencies, and non-compliance with GRC (governance, regulatory, compliance) mandates ...

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