The BSM Blog

August 18, 2014
John Rakowski
Forrester

Last year, Forrester released a report in which we highlighted that 32% of respondents to our Forrsights Business Decision-Makers Survey in 2012 stated that they believe their IT department hinders business success. Unfortunately in 2014, this figure has jumped to 43% ...

August 14, 2014
Larry Dragich
Auto Club Group

At the time when we were looking for a monitoring solution (2006-2007), APM as we know it today had yet to be defined. There was no Gartner MQ; real-user-monitoring (RUM) was too high level; “agent monitoring” brought concerns of overhead and complexity; instrumenting the application meant to ARM it (i.e. Application Response Measurement); and transaction tagging was a pipe dream. This created a fierce debate on the risks and rewards of agent vs. agentless monitoring. So, when we were developing our monitoring approach, our first priority was to do no harm, then collect performance metrics ...

August 11, 2014
Bob Wescott
The Every Computer Performance Book

It is often the case that we just sample the response times of a few transactions rather than metering all of them. When sampling, how do you know you’ve sampled enough to get an average response time that is representative of all the transactions? ...

August 08, 2014
Pete Goldin
APMdigest

Companies that reduced IT complexities were able to realize average annual benefits of $83 million, according to a new study released this summer from IDC titled Simplifying IT to Drive Better Business Outcomes and Improved ROI, sponsored by Oracle. Those companies also achieved other benefits including faster time to market, better customer service, and the ability to reallocate IT staff to more strategic projects.

August 06, 2014
Gabriel Lowy
Tech-Tonics

Despite heavy investment in data management and monitoring platforms, the financial services industry still lacks real-time operational intelligence to enable better business decision-making and prevent systems and service failures and catastrophic trading errors. These outages expose institutions to undue risk and compliance violations that can cost organizations millions of dollars in financial losses and regulatory fines. They also undermine investor confidence and damage firm reputation ...

July 30, 2014
Ken Godskind
APM Examiner

Our digital businesses depend on the user experiences delivered by our application. APM helps us proactively measure the end user experience, understand an applications flow through our architecture, and monitor the infrastructures that deliver the application: services, software, networks, servers and databases. And this has helped make us much better, yet we are still faced with many challenges ...

July 24, 2014
Larry Haig
Intechnica

In considering alerting, the core issue is not whether a given tool will generate alerts, as anything sensible certainly will. Rather, the central problem is what could be termed the actionability of the alerts generated. Failure to flag issues related to poor performance is a clear no-no, but unfortunately over-alerting has the same effect, as these will rapidly be ignored ...

July 17, 2014
Dennis Drogseth
EMA

Today's blog will center on some examples of we call "external metrics" based on use cases, as well as on planning meaningful ROI metrics in conjunction with specific use-case benefits ...

July 10, 2014
Larry Dragich
Auto Club Group

Monitoring application performance on the surface and the currents below is a great way to build a performance baseline and provide application fluency. Ironically, the deep dive tools sets in place today still may not provide all the insight you need to quickly resolve anomalous behavior ...

July 08, 2014
John Rakowski
Forrester

I put this blog together to support my new research report on Introducing Software Analytics, A Key Business Technology Solution. If you want to know why it’s key then please read on …

June 26, 2014
Dennis Drogseth
EMA

It may sound childlike, but a good place to start before putting any metrics in place is to ask,"Why?" Probably the first answer at the top of most adopters' minds is because I have no choice if I'm going to sell this thing. Other bad reasons to establish metrics include to justify the cost of the CMDB project and to provide an absolute yardstick of CMDB success. While both of these motivators may sound good politically, they create a false notion of how value can be directly measured around a CMDB System ...

June 13, 2014
Gabriel Lowy
Tech-Tonics

Performance analytics in cloud platforms is becoming table stakes amid intensifying price competition for increasingly commoditized services. The ability to effectively manage application performance is a key component of every infrastructure-as-a-service (IaaS) provider’s cloud monitoring strategy. As a result, cloud platform providers must continue to add functionality due to fewer opportunities to differentiate on raw compute or storage resources ...

June 03, 2014
Larry Dragich
Auto Club Group

As enterprises embrace the DevOps philosophy, and the coalescence of the Development and Operations continues, I foresee the conditions ripening to foster innovative methods of making application performance better and code deployments smoother. To me, the argument that system monitoring is just a “nice to have” and not really a core requirement for operational readiness dissipates quickly when a critical application goes down with no warning ...

May 27, 2014
Shahid Saleem
Quadnet

The lack of innovation in traditional data centers has given way to developments in the cloud. It offers flexible user models such as Pay As You Go (PAYG) and Multi Tenancy services for e.g. Amazon Web Services (AWS). The downside is that as the cloud’s capacity increases it is prone to more blackouts, security and compliance risks than we are led to believe ...

May 22, 2014
Pete Goldin
APMdigest

Nearly half of survey respondents are plagued by regular IT performance and availability issues, according to IT Growth and Transformation, a survey of UK CIOs and IT leaders ...

May 19, 2014
Bob Wescott
The Every Computer Performance Book

For those who firefight recurring performance problems, there is tremendous satisfaction in their heroic efforts. There is an adrenalin rush and a freedom of action that stands in stark contrast to the boring calm of an ordinary day ...

May 12, 2014
Pete Goldin
APMdigest

CIOs and other IT executives have made significant progress in their long-standing efforts to tightly align and coordinate their IT departments with their organizations’ business units. Despite this progress, obstacles remain before the vision of true IT and business integration can be fully realized, according to the results of the CIOs at a Technology and Cultural Crossroads survey ...

May 08, 2014
Shahid Saleem
Quadnet

The following are four reasons why you should utilize Application Performance Management (APM) tools ...

May 05, 2014
Pete Goldin
APMdigest

Optimizing application development and maintenance (ADM) can cut costs by more than 50 percent, according to research by Gartner ...

May 02, 2014
Bob Wescott
The Every Computer Performance Book

Response time is the total amount of time you waited for something you asked for. If you have response time data, there are some really interesting questions you can answer about the total amount of time spent waiting and theoretical max throughput that can be achieved. Here we will look at a couple of them ...

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