3 Ways Your Business Should Be Using Observability
August 05, 2021

Richard Whitehead
Moogsoft

Share this

The Fortune 500 has drastically changed over the last 60+ years. In fact, 88% of those companies listed on the Fortune 500 in 1955 have fallen away.

Why? It's simple. The brands that prioritized digital transformation stayed relevant and those that did not faded into the dark.

More telling, is the fact that the average "lifespan" of a company on the list has dropped from 75 to 15 years, indicating that today, a business' longevity is less to do with industrial decline and leadership, and more influenced by technology and trends, suggesting businesses need to be more agile.

As digital transformation continues to change business today, innovative technology like observability with AIOps will play a critical role in helping brands keep up. And as more and more brands implement this innovative technology, there are three main ways they'll see it transform their business.

1. Creating a better customer experience

Our world is now a digital world. And, when you're living in a digital world, you need to be sure digital systems are available when you need them — from banking apps to airline routing systems. That's where observability with AIOps comes in. By continuously observing IT systems and identifying potential issues at machine speed, IT teams can quickly pinpoint who owns the issue, why it's happening and how to fix it. This helps businesses avoid customer-impacting downtime that will interrupt their days and break down trust in the business.

2. Enabling better productivity

For SREs, the toil of wading through data to pinpoint what's meaningful and what's not is all too familiar. And when they identify what data is actually actionable, they still have to determine the best course of action to take to remediate an issue. With observability with AIOps, teams not only have the power to sort through data at machine speed, but also have the context to quickly identify actionable data and put it to use. Observability with AIOps removes manual, time consuming tasks so SREs can collaborate better and make quicker decisions that resolve issues faster.

A good example of this is within a hybrid cloud environment. Typically, SREs monitor the various services across multiple cloud providers or on-prem each with their own monitoring tool. As they do so, they must piece together the data to make sense of how each system might be affecting the other. With observability with AIOps, this data is automatically unified to give SREs a full picture of what's happening within their systems. So, when issues pop up, the team can identify root causes and remediation measures in a matter of minutes rather than hours after the problem arises.

3. Paving the way for innovation

With enhanced productivity also comes a better opportunity to innovate. As businesses clamor to keep up with digital transformation, they must stay competitive by producing product enhancements and new offerings that keep them relevant to the ever-changing market. But when IT teams are bogged down with endless alerts and issues, they don't have time to think about innovation.

Observability with AIOps frees up IT teams to focus on the future by removing day-to-day, manual tasks that suck up their valuable time. On top of that, observability with AIOps helps dev teams integrate QA into their development process so their new innovations see a continuous check and balance system that helps avoid system-impacting changes.

Observability with AIOps isn't just a technical system for your IT department. It also drives business-impacting results that create better experiences for your customers, allowing your team to be more productive and produce freedom for innovation within your business.

Richard Whitehead is Chief Evangelist at Moogsoft
Share this

The Latest

April 25, 2024

The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...

April 24, 2024

Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...

April 23, 2024

While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...

April 22, 2024

In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...

April 19, 2024

In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...

April 18, 2024

A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...

April 17, 2024

In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...

April 16, 2024

Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...

April 15, 2024

Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...

April 11, 2024

Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...