5 Key Challenges for Proactive Application Performance Management
December 04, 2013
Bojan Simic
Share this

TRAC's research shows that IT first learns about performance issues when business users bring it to their attention in 37% of cases. Additionally, many end-users never complain about issues with application performance as they simply abandon the application or a website.

The ability to prevent issues with application performance before they impact business users results in measurable operational and business benefits, but still many end-user organizations are not successful in meeting this goal. TRAC's research shows that only 41% of organizations have a 50% or better success rate in identifying performance issues before they impact business users.

Some of the key reasons why the prevention of performance problems is still a major issue for organizations include:

1. APM strategies predominantly focused on troubleshooting

Even though APM solutions that organizations are purchasing often include strong capabilities for proactive management, organizations tend to use these solutions for troubleshooting only. This comes as a result of:

- internal strategies for managing IT services that are predominantly focused on “firefighting”

- the lack of resources and time needed to support a learning curve and the provision of additional internal resources required to take advantage of features for proactive management

2. Baselining and alerting

Timeliness and accuracy of performance alerts play a significant role in enabling proactive APM. From a cost-savings perspective, there is a significant difference between being able to alert the IT team about issues as they happen as opposed to several minutes later.

The process for defining performance baselines determines how early organizations can detect potential performance issues and, therefore, define an organization's ability to mitigate the negative impact of application performance issues on their business.

3. Collaboration between production and pre-production teams

Production and pre-production teams must be able to speak a common language so organizations can identify potential performance bottlenecks before applications go to production thereby improving their success rate in preventing performance issues. Application transactions can serve as the common language between these groups. Organizations must deploy technology capabilities that will enable collaboration between production and pre-production teams.

4. Advanced APM analytics

Effective strategies for proactively managing application performance issues call for next-generation analytics that enable organizations to perform "what-if" analyses and to automatically detect performance anomalies. Not having these types of capabilities in place makes it more difficult to identify problems early and resolve them before they impact business users.

5. Monitoring the impact of change

Organizations are reporting that many performance problems are caused by changes – in usage patterns, application features, new infrastructure or service delivery type. However, many organizations do not have capabilities in place to analyze how these changes could impact application performance from the end-user's perspective.

ABOUT Bojan Simic

Bojan Simic is President and Principal Analyst at TRAC Research, a market research and analyst firm that specializes in IT performance management. As an industry analyst, Simic has interviewed more than 2,000 IT and business professionals from end-user organizations and has published more than 50 research reports. His domain knowledge includes insights into end user experiences, best-practices in deploying solutions for IT performance management, and strategies of related solution providers.

Prior to joining TRAC Research, Simic was a lead analyst for Network and Application Performance Management research at Aberdeen Group. He is frequently quoted in leading industry publications and has presented his research findings at more than 30 market facing events.

Simic's coverage area at TRAC Research includes application and network monitoring, WAN management and acceleration, cloud and virtualization management, business service management and managed services.

Bojan holds a BA in Economics from Belgrade University in Belgrade, Serbia and an MBA from McCallum Graduate School of Business at Bentley University.

Related Links:

www.new.trac-research.com/

IT Performance Monitoring in 2013 – Key Market Trends

Share this

The Latest

July 21, 2017

Public sector organizations undergoing digital transformation are losing confidence in IT Operations' ability to manage the influx of new technologies and evolving expectations, according to the 2017 Splunk Public Sector IT Operations Survey ...

July 20, 2017

It's no surprise that web application quality is incredibly important for businesses; 99 percent of those surveyed by Sencha are in agreement. But despite technological advances in testing, including automation, problems with web application quality remain an issue for most businesses ...

July 19, 2017

Market hype and growing interest in artificial intelligence (AI) are pushing established software vendors to introduce AI into their product strategy, creating considerable confusion in the process, according to Gartner. Analysts predict that by 2020, AI technologies will be virtually pervasive in almost every new software product and service ...

July 18, 2017

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace. Furthermore, the study reveals that individuals are losing a quarter of their working lives battling to address these problems ...

July 17, 2017
Mobile devices account for more than 60 percent of all digital minutes in all 9 markets profiled in comScore's report: Mobile’s Hierarchy of Needs ...
July 14, 2017

Cloud adoption is still the most vexing factor in increased network complexity, ahead of the internet of things (IoT), software-defined networking (SDN), and network functions virtualization (NFV), according to a new survey conducted by Kentik ...

July 13, 2017

Gigabit speeds and new technologies are driving new capabilities and even more opportunities to innovate and differentiate. Faster compute, new applications and more storage are all working together to enable greater efficiency and greater power. Yet with opportunity comes complexity ...

July 12, 2017

Achieving broad competence in event-driven IT will be a top three priority for the majority of global enterprise CIOs by 2020, according to Gartner, Inc. Defining an event-centric digital business strategy will be key to delivering on the growth agenda that many CEOs see as their highest business priority ...

July 11, 2017

It's not especially surprising that a new IT survey shows that cloud use for business and government poses challenges. In significant numbers across the board, respondents cited cloud complexity, compliance and security, cost control, speed of delivery, and domain expertise as the cloud problems their organizations were working to overcome this year ...

July 10, 2017
Your organization's Application Management and IT Help Desk teams are your "first line of defense," and they also wear many hats. One of the biggest challenges they face is the management of application portfolios. To help ensure your application and help desk operations are effective and manageable, there are a few simple things that IT leaders can do ...