Catchpoint® announced the launch of its Internet Resilience Program.
The offering, previously known as Black Friday Assurance, enhances its market-leading Internet Performance Monitoring (IPM) platform with an on-demand expert team of engineers to help ensure performance and resilience of websites and applications for critical events such as the holiday season for an online retailer, or tax season for a tax preparation company.
While many operations teams exert extra effort to monitor their applications during key inflection points, they may still be vulnerable to outages, reachability issues, or other performance issues that could severely impact the business during critical periods, such as peak commercial activity or large sporting or entertainment events.
The enhanced Internet Resilience Program combines Catchpoint’s IPM platform with best practices playbooks from some of the world’s leading experts in Internet Resilience. It offers around-the-clock monitoring-as-a-service, enhancing Internet Resilience during critical periods. The package includes:
- Access to Catchpoint’s IPM Platform and dedicated performance team
- Configuration of optimal testing strategies leading up to the high-traffic period
- Real-time detection, reporting, troubleshooting and correcting of potential issues
- A comprehensive report analyzing monitoring data, benchmarks against key competitors and recommendations on performance optimizations following the event
The service is designed to protect the business during peak periods when customers may experience a surge in web and application traffic. With services provided two weeks before and following key events, the offerings are designed to support peak eCommerce inflection points, including product launches or holiday, tax preparation and travel seasons.
“Building on more than a decade of experience working with the leading brands, the Internet Resilience Program packages best-in-class teams and technology,” said Hussain Peeran, Senior Vice President, Customer Experience and Technical Services at Catchpoint. “Every year, we safeguard mission-critical systems for premier enterprises, on average averting over a dozen potentially disastrous incidents. Without our rigorous preventive monitoring, these threats could inflict severe business impact often measured in millions of dollars.”
The teams that provide the service monitor the target applications or websites 24x7 and look after anything that could impact customer experience or the business – from SSL certificates to DNS records to CDN performance to complex transaction issues, which are verified using a combination of synthetic monitoring, RUM, and several other Catchpoint services.
These expert monitoring teams take advantage of the latest enhancements in the Catchpoint IPM platform, including capabilities such as BGP hijack detection, Internet Sonar, automatic metric correlation, smartboards, and more.
According to a recent study by Forrester Consulting, the average retailer suffers on average 76 disruptions per month, costing organizations millions of dollars. “As the global leader in enterprise application software, SAP highly values Catchpoint's Managed Services team for their 24x7 proactive monitoring of our 2000+ websites,” said Martin Norato Auer, Vice President of CX Observability and Automation Foundations, SAP. “They were instrumental in achieving zero downtime across all our websites during Black Friday — a time when disruptions are not an option for the countless eCommerce companies we support.”
The Latest
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
